Contact Center Quality Analyst jobs in Birmingham, AL

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Contact Center Manager
  • Ashley HomeStore
  • Bessemer, AL FULL_TIME
    • Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
    • Help define the expected level of customer experience and communicate it to the team
    • Assist in designing a high performing cross-sell function for the call center team
    • Oversee the achievement and maintenance of customer experience KPIs and standards
    • Report defined KPI?s to the executive team
    • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
    • Ensure the necessary resources and tools are available for quality customer service delivery
    • Personally handle the most complex and escalated customer service issues
    • Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
    • Evaluate staff?s performance and implement coaching and development plan when needed
  • 1 Month Ago
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Senior Contact Center Advocate | Part-Time
  • Avadian Credit Union
  • Hoover, AL PART_TIME
  • DescriptionSenior Contact Center Advocate - Part-TimeRate: $23 per hour Part-Time BenefitsWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we have upheld...
  • 27 Days Ago
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Senior Contact Center Advocate | Full-Time
  • Avadian Credit Union
  • Hoover, AL FULL_TIME
  • DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
  • 28 Days Ago
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Analyst, Quality Assurance
  • Hibbett | City Gear
  • Birmingham, AL FULL_TIME
  • 00015 Store Support Center LE_301 Hibbett Retail, Inc.Job Title: Analyst, Quality Assurance Department: IT FLSA Status: Exempt Reports To: Manager, QA and Compliance SUMMARYThe Analyst, Quality Assura...
  • 1 Month Ago
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Quality Assurance Analyst (Remote)
  • Avenu Insights & Analytics
  • Birmingham, AL FULL_TIME
  • Job Summary: Primary responsibility is functional testing (75%) associated with our Pensions Application; however, there will be situations where this role needs to create automated tests (25%) that a...
  • 2 Months Ago
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Chief Quality Officer (CQO)
  • Grandview Medical Center
  • BIRMINGHAM, AL FULL_TIME
  • Oversees all aspects of the quality management function for a hospital or other healthcare facility. Develops plans designed to improve the overall quality of the organization's facilities and patient...
  • 1 Month Ago
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0 Contact Center Quality Analyst jobs found in Birmingham, AL area

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Program Analyst (Energy)
  • Assistant Secretary for Public and Indian Housing
  • Birmingham, AL
  • Summary This position is located at Department of Housing and Urban Development, Assistant Secretary for Public and Indi...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - CVICU - $1,700 per week
  • Hiring Now!
  • Birmingham, AL
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Birmingham, Alabama. Job Descrip...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $1,413 per week
  • Hiring Now!
  • Birmingham, AL
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Birmingham, Alabama. Job Desc...
  • 4/26/2024 12:00:00 AM
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Information Technology Help Desk Analyst
  • EdiPhy Advisors, LLC
  • Birmingham, AL
  • EdiPhy Advisors, a nationwide provider of highly specialized healthcare advisory services, is looking for an experienced...
  • 4/24/2024 12:00:00 AM
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Help Desk Analyst
  • Motion Recruitment
  • Birmingham, AL
  • The primary function of all IT Support roles is to provide the field with what they need to move units while safeguardin...
  • 4/24/2024 12:00:00 AM
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Loan Support Analyst Senior - Insurance - Midland
  • PNC Financial Services Group, Inc.
  • Birmingham, AL
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/23/2024 12:00:00 AM
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Jr. Account Executive
  • Porter Capital
  • Birmingham, AL
  • Purpose of this Role: Ensures the security and profitability of Porter Capital Corporation through efficient and effecti...
  • 4/22/2024 12:00:00 AM
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Information Technology Help Desk Analyst
  • Ediphy Advisors Llc
  • Birmingham, AL
  • EdiPhy Advisors, a nationwide provider of highly specialized healthcare advisory services, is looking for an experienced...
  • 4/22/2024 12:00:00 AM
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About Birmingham, Alabama

Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,545 to $57,599
Birmingham, Alabama area prices
were up 1.3% from a year ago
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