Contact Center Quality Analyst jobs in Boise, ID

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

P
Contact Center Representative
  • PIONEER FEDERAL CREDIT UNION
  • MOUNTAIN HOME, ID OTHER
  • Job Details

    Job Location:    Main Branch - MOUNTAIN HOME, ID
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Travel Percentage:    None
    Job Shift:    Day
    Job Category:    Banking

    Description

    Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:

    • An excellent compensation package starting at $16.59 per hour
    • An 8% Employer Matching dollar-for-dollar401(k)program after Year One
    • Health, dental and vision insurance
      • Pioneer pays a minimum of 80% of the premiums
    • 12 paid holidays including day after Thanksgiving
    • Accrue up to 16 days of Paid Time Off in year one, plus Birthday and Work Anniversary day off
      • PTO accrual increases with Pioneer seniority
    • Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
    • Up to $2,000 in Interest-free Technology Salary Advance
    • Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
    • Up to $2,300 in Tuition reimbursement per semester
    • Childcare reimbursement up to $100 per child per month
    • So much more!


    As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Call Center Representative at our Mountain Home Administrative Office.


    This position is responsible for supporting the branches by being a first line support team that answers members and potential member's needs, questions, and concerns. Responsible for servicing members, potential members, vendors, or other financial institutions via telephone, email, mail, fax, and Chat. This position handles a high volume of inbound calls and proactively works to build relationships through matching Pioneer products to member's needs. Responsible for utilizing Pioneer procedures and policies to solve member needs and will direct calls to other departments when necessary. Will proactively listen or use effective written communication to gain an in-depth understanding of the nature of the call or written communication to address questions or concerns, and provide an accurate and efficient response. Maintains strong working knowledge of Pioneer's policies, procedures, and utilizes tools to combat fraud.


    Responsible for understanding and following policies and procedures when performing a variety of paying and receiving functions such as transfers, loan payments, and account maintenance. The Call Center Representative will ensure that Pioneer's service standards are always met while diligently working towards delivering 'WOW' through exceptional service. Matches Pioneer's services and products to member's needs, and proactively seek new business with members or potential members by utilizing and participating in community events.


    Essential Functions & Responsibilities Include:

     

    • Assists members and potential members with their telephone, email, mail, fax, or Chat requests; answers questions about products and services and recommends suitable products and services. Resolves problems that are within their authority and escalates problems that are beyond their authority to their Management team, along with recommendations. Processes a variety of financial and non-financial transactions for members including, but not limited to, transfers, loan payments, issuing cashiers checks, wire transfers, and account maintenance. Can effectively explain the features and benefits of home banking, mobile banking, and myPioneer Personal Assistant. Works diligently to stay current on all Pioneer products, services, and promotions to include, but not limited to, deposit products, loan products, video and electronic platforms, online account and loan opening, DocuSign, and different payment methods. Works in multiple systems to assist or research internal and external requests. Follows procedures, policies, and guidelines to ensure members assets and privacy is protected against fraud. Ensures Pioneers service standards are always met while diligently working towards delivering WOW through exceptional service.
    • Works with managers and other team members to meet member needs in a responsive and efficient manner. Connects member to appropriate team members or departments when needed with minimum transfers. Maintains member account information on computer systems by gathering complete and accurate member information and updating records in accordance with policy and procedures for the delivery channel. Assures that appropriate records are maintained and required forms are prepared.
    • May assist in training new Call Center Representatives.
    • Performs other related duties as assigned.

     

    Qualifications


    Experience: Six months of similar or related experience.


    Education: A high school education or GED


    Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.


    Other Skills: Must have excellent communication and written skills. Proficient with office equipment, personal computer, and Microsoft Office.


    Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions.


    Work Environment: Normal light, heat, air, and space in the work environment.

  • 14 Days Ago

I
Member Contact Center Agent
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 5 Days Ago

I
Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

S
DMV Customer Contact Center Technical Records Specialist 2
  • State of Idaho
  • Boise, ID FULL_TIME
  • Description NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma accou...
  • 21 Days Ago

S
Air Quality Analyst
  • Stantec
  • Boise, ID FULL_TIME
  • Air Quality Analyst - ( 2300031E ) Description Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and vision for growth. We draw f...
  • Just Posted

C
Water Quality Lab Analyst
  • City of Boise, ID
  • Boise, ID FULL_TIME
  • Summary Statement The City of Boise is committed to protecting the environment and ensuring the sustainable use of our resources. The Water Quality Laboratory is responsible for testing the quality of...
  • Just Posted

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Boise, ID area

A
Senior Income Tax Analyst - Remote
  • Avnet
  • Boise, ID
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 3/18/2024 12:00:00 AM

A
Travel Nurse RN - Telemetry - $1,672 per week
  • Adventist Health
  • Boise, ID
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Boise, Idaho. Job Descriptio...
  • 3/18/2024 12:00:00 AM

A
Travel Nurse RN - Neuro ICU - $1,693 per week
  • Adventist Health
  • Boise, ID
  • Supplemental Health Care is seeking a travel nurse RN Neuro ICU for a travel nursing job in Boise, Idaho. Job Descriptio...
  • 3/18/2024 12:00:00 AM

A
Travel Nurse RN - Med Surg - $1,693 per week
  • Adventist Health
  • Boise, ID
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Boise, Idaho. Job Description...
  • 3/18/2024 12:00:00 AM

P
Travel Radiology Technologist - $1,916 per week
  • PRN Healthcare
  • Boise, ID
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Boise, Idaho. Job Description & ...
  • 3/18/2024 12:00:00 AM

T
Provider Financial Analyst II Full-Time Days
  • Trinity Health
  • Boise, ID
  • Employment Type: Full timeShift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who ...
  • 3/16/2024 12:00:00 AM

A
Travel Nurse RN - Orthopedics - $1,693 per week
  • Adventist Health
  • Boise, ID
  • Supplemental Health Care is seeking a travel nurse RN Orthopedics for a travel nursing job in Boise, Idaho. Job Descript...
  • 3/16/2024 12:00:00 AM

C
Senior Analyst, Adaptive Planning (Financial Information Systems Team) - Remote
  • Careerbuilder
  • Garden City, ID
  • Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly heal...
  • 3/15/2024 12:00:00 AM

Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154. Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level. Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,343 to $57,315
Boise, Idaho area prices
were up 2.5% from a year ago