Contact Center Quality Analyst jobs in Boston, MA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Billing Analyst
  • Constant Contact
  • Waltham, MA FULL_TIME
  • The Billing Analyst will be responsible for monitoring the bad debt process for all three Constant Contact brands. The right candidate will be well organized, assertive, and willing to engage our customers in tough conversations. Additionally, this position will support the Finance Billing department by processing incoming customer payments, responding to inquiries from the Billing Support team, and other ad hoc projects. This role is Waltham specific and will require two to three in office days per week. 

    What you'll do:
    • Supervise accounts, across all brands, to identify unresolved debts.
    • Research and implement effective collection techniques.
    • Develop effective repayment plans.
    • Follow-up with clients on overdue accounts.
    • Respond to client account queries in a timely and professional manner.
    • Process incoming customer payments via check (2-3 times a week)
    • Process customer credits and refunds and communicate with customer support personnel

    Who you are:
    • A minimum of 2 years experience in a similar role.
    • Strong understanding of billing and collection processes.
    • Outstanding communication and interpersonal skills.
    • Highly-skilled in negotiation.
    • Good administrative skills.
  • 13 Days Ago

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Revenue Operations Analyst
  • Constant Contact
  • Boston, MA FULL_TIME
  • The Revenue Operations team is in search of an operational all-star to serve as an important bridge by connecting with our GTM teams across Sales, Success, Marketing, and Enablement teams. The Senior ...
  • 23 Days Ago

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Registered Nurse - Contact Center (FT)
  • East Boston Neighborhood Health Center
  • Revere, MA FULL_TIME
  • Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
  • 18 Days Ago

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Contact Center Project Manager
  • Maximus
  • Boston, MA FULL_TIME
  • Job Description Summary Job Summary Essential Duties and Responsibilities: - Primary responsibility for daily management functions including developing and implementing strategic plans and objectives ...
  • 21 Days Ago

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Contact Center Specialist I
  • Northern Bank
  • Woburn, MA FULL_TIME
  • The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and service...
  • 1 Day Ago

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Contact Center Leader
  • Aptia UK Ltd
  • Boston, MA FULL_TIME
  • About Us: Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs...
  • 17 Days Ago

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0 Contact Center Quality Analyst jobs found in Boston, MA area

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Senior Applications Systems Analyst
  • The First Church of Christ, Scientist
  • Boston, MA
  • The position plays a pivotal role harnessing technology to drive and optimize business strategies while enhancing operat...
  • 3/28/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Due Dilligence
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Due Dilligence in Andover - Brickstone Square **Outsourcing Delivery Analyst - Tax Du...
  • 3/27/2024 12:00:00 AM

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Client Success Manager (Salesforce)
  • Craftsman Technology Group LLC
  • Boston, MA
  • is an that supports mission-driven organizations. Our work spans community and economic development, community health, a...
  • 3/27/2024 12:00:00 AM

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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 3/26/2024 12:00:00 AM

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Data Analyst(Remote)
  • SynergisticIT
  • Boston, MA
  • SYNERGISTICIT is aware that the Job Market is Challenging due to almost 300,000 Tech Layoffs within the past year due to...
  • 3/25/2024 12:00:00 AM

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Research Data Analyst, Infectious Diseases
  • Boston Medical Center
  • Boston, MA
  • This person will work with a diverse team that comprises physicians, statisticians, engineers, epidemiologists and publi...
  • 3/24/2024 12:00:00 AM

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GSOC Account Manager
  • Allied Universal®
  • Cambridge, MA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/7/2024 12:00:00 AM

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Global Security Operations Center Manager
  • Allied Universal®
  • Cambridge, MA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 2/27/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$50,019 to $69,342
Boston, Massachusetts area prices
were up 2.5% from a year ago