Contact Center Quality Analyst jobs in Buffalo, NY

Position Status: Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

Location: Online Education (Orchard Park, NY)

Position Summary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

• Telephone skills
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Goal oriented
• Attention to detail
• Judgment
• Adaptability
• Teamwork
• Stress tolerance
• Resilience

Qualifications:

• Degree: High school diploma or equivalent
• Experience: Previous customer service or sales experience
• Computer Skills: Internet savvy with knowledge of Microsoft Office product, including Outlook
• Phone Skills: High degree of resolving issues over the phone and ability to build rapport

Preferred qualifications:

• Degree: Associates or Bachelor’s degree in relevant field
• Experience: Previous call center and sales experience

Apply today for immediate consideration!

Salary:

$37,000 per year ($17.79 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.