Contact Center Quality Analyst jobs in Carson City, NV

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

N
Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Carson, NV FULL_TIME
  • This position is eligible for a sign-on bonus! Contact today to learn more.

    The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.   

    Responsibilities:

    • Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.  
    • Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. 
    • Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. 
    • Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. 
    • Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. 
    • Identifies and reports any suspicious behavior or suspected fraud activity. 
    • Completes all required training and compliance modules. 
    • Treats all co-workers and members with respect. 
    • Supports and participates in continuous improvement activities. 
    • Represents the Credit Union in a positive and professional manner. 
    • Other related duties as assigned. 
    • Maintains member and other sensitive information with confidentiality. 

    Qualifications:

    • 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
    • Basic understanding of financial products and services.
    • Professional verbal skills and etiquette.
    • Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam.
    • Excellent follow up  
    • Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs.
    • Excellent Written skills (Email) – Grammar and Spelling 
    • Member service and organizational skills  
    • Work well with other departments – Team player 
    • Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature.
    • Willingness to make a difference 
    • Personable and professional 
    • Successful completion of all compliance related coursework 

    Education: High School or Equivalent

    Website: nuvisionfederal.com/careers

    Benefits:

    • Medical
    • Dental
    • Vision
    • Life Insurance
    • Flexible Spending Account
    • 401(k) Matching
    • Paid Time Off
    • Training Provided
    • Tuition Reimbursement

    Covid-19 Precaution(s):

    • Remote Interview Process (some positions vary)
    • Social Distancing and Mask Guidelines in place
  • 1 Month Ago

I
Quality Assurance Analyst 4
  • INSPYR Solutions
  • Carson, NV FULL_TIME,CONTRACTOR,TEMPORARY
  • Title: Quality Assurance Analyst Location: RemoteDuration: 15 month contract Compensation: 30- 36/hr Work Requirements: US Citizen, GC Holders or Authorized to work in the U.S. Job DescriptionSelected...
  • 17 Days Ago

C
Quality Engineer
  • CLICK BOND INC
  • Carson, NV OTHER
  • Job Details Job Location: Click Bond - Carson City - Carson City, NV Salary Range: Undisclosed Develops, applies, and maintains quality requirements and standards for development and manufacturing pro...
  • 21 Days Ago

C
Quality Supervisor
  • Continuum Packing Solutions, LLC
  • Minden, NV FULL_TIME
  • CPS firmly believes that our employees are the heart of our success. Through team work, dedication, and CPS guidelines, our employees thrive individually and as a whole. This position description is d...
  • 3 Days Ago

S
QUALITY ASSURANCE SPECIALIST 2
  • State of Nevada
  • Gardnerville, NV FULL_TIME
  • State of Nevada Announces An Open Competitive Recruitment for: QUALITY ASSURANCE SPECIALIST 2 - Part Time APPROXIMATE HOURLY RATE - $27.79 to $41.26 PAY GRADE: 35 For more information on benefit and r...
  • 22 Days Ago

T
Quality Source Inspector
  • TRIGO ADR Americas
  • Carson, NV FULL_TIME
  • Under general supervision and reporting Quality Management in Quality Operations, The Quality Inspector is responsible for performing visual inspection operations including In-process, Final Inspectio...
  • 24 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Carson City, NV area

A
Senior Income Tax Analyst - Remote
  • Avnet
  • Carson City, NV
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 3/28/2024 12:00:00 AM

C
SAP Enterprise Architect
  • Concentrix
  • Carson City, NV
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

S
Jr. Data Analyst (Remote)
  • SynergisticIT
  • Reno, NV
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/28/2024 12:00:00 AM

T
Travel CT Technologist - $1,812 per week
  • TRS Healthcare
  • Sparks, NV
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Sparks, Nevada. Job Description & Requi...
  • 3/27/2024 12:00:00 AM

R
Help Desk Desktop Support
  • Russell Tobin
  • Reno, NV
  • Job Title: Help Desk Support Job Location: Reno, NV 89511 (Onsite) Duration: 12 Months plus Pay Range: $20-$25/hr on W2 ...
  • 3/24/2024 12:00:00 AM

Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno. The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$44,750 to $62,037
Carson City, Nevada area prices
were up 2.5% from a year ago