Contact Center Quality Analyst jobs in Champaign, IL

Data Coordinator and Analyst - The Career Center

Job Summary

Reporting to the Associate Director for Professional Connections and Assessment at The Career Center, play a lead role in collecting, analyzing, interpreting, and reporting campus-wide graduate outcomes data for the Illini Success Initiative (https://illiniscuccess.illinois.edu/) as well as contribute to project coordination and communication efforts across campus. Since 2014, campus-wide collaboration has made the Illini Success Initiative possible. Collaborators include the Office of the Provost, Center for Innovation in Teaching and Learning (CITL), Division of Management Information (DMI), Career Services Council, Office of the Registrar, Institutional Review Board Office, Council of Undergraduate Deans, Graduate College, and many more partners.

Duties & Responsibilities

Required Qualifications

• Bachelor's degree
• One year of experience with data cleaning and the application and interpretation of statistical analyses (e.g. descriptive, inferential, variance analysis)
• Demonstrated experience with statistical programs (such as SAS, Excel, Tableau, Power BI, R, SPSS, or Strata)

Preferred Qualifications

• Master’s Degree in assessment, tests and measurement, statistics, data science, higher education or related field, or commensurate experience
• Professional experience designing, conducting, and reporting on assessment projects, preferably related to college graduate outcomes
• Knowledge of and experience in research design, survey methods, managing interviews, and other techniques for gathering quantitative and qualitative data
• Knowledge of HTML programming
• Experience with written and oral communication in higher education settings (especially providing information to decision-makers)
• Experience working with sensitive data
• Experience with or knowledge of college student engagement, including the relationship between learning environments and college outcomes

Knowledge, Skills and Abilities

• Excellent organizational skills and attention to detail
• Ability to communicate and collaborate effectively
• Ability to effectively build and sustain relationships across constituent groups
• Ability to work independently
• Ability to appropriately handle confidential data

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 7/31/2023. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on Friday, June 23, 2023. Please make sure to upload a resume, cover letter, references, and transcripts. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Beth Hoag at bhoag2@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1018126
Job Category: Administrative
Apply at: https://jobs.illinois.edu