Contact Center Quality Analyst jobs in Chattanooga, TN
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Representative
- Jackson Hewitt - 3562
-
Cleveland, TN
FULL_TIME
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At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Customer Service Representative - Contact Center
- HomeServe
-
Chattanooga, TN
FULL_TIME
- We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
- Just Posted
Market Quality Warranty Analyst
- PIRELLI TIRES
-
Rome, GA
FULL_TIME
- JOB TITLE: OE Quality Engineer REPORTS TO: OE Quality Manager JOB PURPOSE: Responsible for the quality of the original equipment tires supplied to North America and positively representing the company...
- 10 Days Ago
Quality Analyst - 2nd Shift
- Gestamp
-
Chattanooga, TN
FULL_TIME
- JOB SUMMARY Gestamp is an innovative Tier One supplier with over 20 years of experience providing a global presence and emphasis in the development of safe and lightweight technologies. At Gestamp, we...
- 21 Days Ago
Board-Certified Behavior Analyst
- Orange Grove Center Inc
-
Chattanooga, TN
FULL_TIME
- The behavior analyst will: Develop, implement and monitor behavior support plans in residential programs, family homes, day programs, school program, community for students and adults with intellectua...
- 19 Days Ago
Epic Cupid Structural Reporting Analyst
- Hamilton Medical Center Inc
-
Dalton, GA
FULL_TIME
- JOB SUMMARY The Epic Cupid Structural Reporting Analyst has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge...
- 13 Days Ago
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0 Contact Center Quality Analyst jobs found in Chattanooga, TN area
Customer Service/Quality Analyst Chattanooga, TN
- Echelonfit
-
Chattanooga, TN
- **Customer Service/Quality Analyst** Chattanooga, TN **Customer Service/Analyst** * Echelon Fitness is looking for a Qua...
- 4/19/2024 12:00:00 AM
Data Protection Analyst - Data Management
- EY
-
Chattanooga, TN
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/19/2024 12:00:00 AM
Service Desk Support Specialist
- Talent Software Services
-
Chattanooga, TN
- The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services to our cust...
- 4/19/2024 12:00:00 AM
Sr. Financial Analyst
- Echelon
-
Chattanooga, TN
- We are Echelon, a global fitness, wellness, and sports leader! Apply here! https://ats.rippling.com/echeloncareers/jobs...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,749 per week
- Supplemental Health Care
-
Chattanooga, TN
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Chattanooga, Tennessee. Job D...
- 4/19/2024 12:00:00 AM
Project Controls Senior Analyst
- Black & Veatch
-
Chattanooga, TN
- **Project Controls Senior Analyst** Date: Mar 23, 2024 Location: Overland Park, KS, US US Atlanta, GA, US Ann Arbor, MI,...
- 4/18/2024 12:00:00 AM
Project Controls Analyst
- Black & Veatch
-
Chattanooga, TN
- **Project Controls Analyst** Date: Apr 5, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
- 4/17/2024 12:00:00 AM
Board Certified Behavior Analyst (BCBA)
- Community options
-
Chattanooga, TN
- Community Options, Inc. is a non-profit agency and national leader in providing services to individuals with disabilitie...
- 4/16/2024 12:00:00 AM
About Chattanooga, Tennessee
According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge.
The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,433 to $56,057
Chattanooga, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago