Contact Center Quality Analyst jobs in Cleveland, OH

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Cleveland, OH FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionHi, Hope you are doing great.Just wanted to touch base with you regarding a Job Opening of a Business Analyst based out in Cleveland, OH for a full time position. Kindly share your updated resume along with your contact details, current location and work authorization (if interested) so that we can process your candidature and represent your candidacy for this role.  Should you be not interested in this role, kindly send me a reference of someone who you think can be a potential candidate for this role.Kindly find the JD below for your reference.Title: Business Analyst - Contact CenterLocation: Cleveland, OHDuration: Full Time PositionEmployee Status:  PermanentInterview Process: Phone and Skype HireShift: Day JobStart Date: ASAPDesired Competencies (Technical/Behavioral Competency)•    Work will be focused on delivery of a new and Enhancements for Mortgage IVR system•    Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.  •    Document business requirements, functional/non-functional requirements, use cases and call flows.•    Define Business Solutions around IVR and Routing Requirements.•    Assist with users acceptance testing.•    Employs traceability of requirements•    Ensures sign-off and baseline of requirements•    Anticipates and actively resolves problems and issues with requirements.•    Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.•    Strong and Clear Communication Skills •    SDLC - Agile Experience is a plus     Required Skills: •    5-6 years of  'Progressive' Business Analyst Experience•    Call Center/Routing/IVR  experience •    Strong communication Skills•    Proficient in requirements gathering documentation •    SDLC - Waterfall/Agile. Agile experience is a plus•    Understanding of Nuance VUI documentation     •    Banking or Credit Card industry experience background •    Understanding of Mortgage and Loan Process•    SDLC -AgileQualifications•    5-6 years of  'Progressive' Business Analyst Experience•    Call Center/Routing/IVR  experience•    Strong communication Skills•    Proficient in requirements gathering documentation•    SDLC - Waterfall/Agile. Agile experience is a plus•    Understanding of Nuance VUI documentation    •    Banking or Credit Card industry experience background•    Understanding of Mortgage and Loan Process•    SDLC -AgileAdditional InformationIf available please contact me for more details at 856-842-1988 ext-204
  • 1 Month Ago
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Sleep Contact Center, CSR
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is an 12-Time recipient of the prestigious NorthCoas...
  • 4 Days Ago
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Member Contact Center Representative
  • Firefighters Community Credit Union
  • Cleveland, OH FULL_TIME
  • Our Opportunity We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Id...
  • 19 Days Ago
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Supervisor PBX - Contact Center
  • METROHEALTH SOUTH CAMPUS
  • Cleveland, OH FULL_TIME
  • Location: MetroHealth Old Brooklyn Campus Biweekly Hours: 80.00 Shift: 8:00a - 4:30p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of co...
  • 1 Month Ago
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Contact Center Agent ( Evening and or Weekends)
  • Joyce Factory Direct Company
  • Berea, OH FULL_TIME
  • New State-of-the-Art Call Center! Are you a dynamic and motivated individual with excellent communication skills? Are you passionate about the home remodeling industry? If so, we have an exciting oppo...
  • 18 Days Ago
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Contact Center Support Operator II
  • Cleveland Clinic
  • Cleveland, OH FULL_TIME
  • Join Cleveland Clinic’s Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recogn...
  • 19 Days Ago
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0 Contact Center Quality Analyst jobs found in Cleveland, OH area

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Help Desk Specialist
  • Emerald Resource Group
  • Cleveland, OH
  • Entry or Junior level Windows Support Analyst Systems Administrators or Networking folks will work as well. Cleveland, O...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Home Health - $2,003 per week
  • Supplemental Health Care
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Brooklyn Heights, Ohio. Jo...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Oncology - $2,713 per week
  • Adventist Health
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Cleveland, Ohio. Job Descript...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - PCU - Progressive Care Unit - $1,938 per week
  • Supplemental Health Care
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Cleveland,...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $2,158 per week
  • Supplemental Health Care
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Cleveland, Ohio. Job Descript...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Telemetry PCU - Progressive Care Unit - $1,938 per week
  • Supplemental Health Care
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Telemetry PCU - Progressive Care Unit for a travel nursing job in ...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $1,938 per week
  • Supplemental Health Care
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Cleveland, Ohio. Job Descript...
  • 4/19/2024 12:00:00 AM
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Travel Nurse RN - Home Health - $2,003 per week
  • Hiring Now!
  • Cleveland, OH
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Brooklyn Heights, Ohio. Jo...
  • 4/18/2024 12:00:00 AM
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About Cleveland, Ohio

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,680 to $60,559
Cleveland, Ohio area prices
were up 1.6% from a year ago
View detail