Contact Center Quality Analyst jobs in Colorado Springs, CO

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Agent
  • Blue Federal Credit Union
  • Colorado, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and prospects within our communities and assisting members through electronic channels. This position is accountable for designing robust member experiences and engagement by delivering appropriate service solutions, while supporting needs of the member base. Accountable for improving wallet share through proactive inbound and outbound efforts and ensuring a quality member experience through our service delivery. This position troubleshoots and resolves member concerns by clarifying issues, researches and explores alternative solutions and escalating unresolved problems to appropriate team member. This position also focuses on:

    • Manage high volume of calls upholding established response times. Navigate multiple systems to professionally perform complex service tasks with a high degree of accuracy and speed. Assist with monetary transactions, account inquiries, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related tasks. Responsible for proactive lead generation and appointments, establishing centers of influence to engage with prospective members inside/outside the credit union, promoting Blue’s mission and value, meeting and/or exceeding goals and objectives.
    • Lead and demonstrate robust member experiences through courteous, timely, and professional member engagements and communication. Promptly, accurately and efficiently process member financial transactions. Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality. Meet onboarding and retention goals for loans and accounts by creating benefits for the member and resolving issues. Supports Credit Union growth by recognizing opportunities to promote Credit Union products and services to meet members’ needs and takes ownership over issues within your authority for thee-Branch online service channels such as mobile banking, money mover, and Billpay. Proactively identify issues and communicate solution to members and employees quickly and effectively.
    • Report trending issues to management based on member comments.
    • Completes all required quarterly/annual product knowledge exams and mandatory trainings. Participates in all trainings/meetings and sales and service development activities. Maintains a high degree of confidentiality, adheres to security and internal control procedures.

    Experience: Under one year of similar or preparatory experience.

    Education/Certifications/Licenses: A high school degree or equivalent

    Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

    FULL Time Position

    Starting Wage: $15.54 - $19.42

    Full Wage Range for Position: $15.54 - $23.31

    • Position will also include bonus and incentive opportunities.

    Eligibility for employment is dependent on bondability, background and credit check.

    For more information about being a Blue employee please check out these links for a glimpse at the culture and opportunities we strive to provide for our employees:

    Employee Benefits

    Culture BluePrint

    Working at Blue Video


    At Blue Federal Credit Union, we don’t just accept difference – we celebrate it!

    We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.

    Education

    Preferred
    • High School or better
  • 19 Days Ago

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Contact Center Rep Associate-Remote Eligible
  • UCHealth
  • Colorado, CO FULL_TIME
  • Must reside in the state of Colorado to qualify for this potentially remote position. Summary: Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance info...
  • 10 Days Ago

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Quality Assurance Analyst
  • L3 Technologies
  • Colorado, CO FULL_TIME,OTHER
  • QUALITY ASSURANCE ANALYST, Colorado Springs, CO Active Secret Clearance required. INNOVIM is seeking a Quality Assurance Analyst to support the NISSC II contract. Your career at INNOVIM enables NISSC ...
  • 21 Days Ago

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Quality Assurance Analyst
  • Amyx, Inc.
  • Springs, CO FULL_TIME
  • Overview Amyx is seeking a Quality Control / Quality Assurance (QA/QC) Analyst to support the Army PM-IEN PCMS contract. In this role, you will provide extensive QA support including working with cont...
  • 21 Days Ago

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Quality Assurance Analyst (Required Active Secret Clearance)
  • CompQsoft,Inc .
  • Colorado, CO FULL_TIME
  • Job DetailsPosition: Quality Assurance Analyst Location: Peterson Space Force Base (PSFB), CO- Onsite work Duration: Full-time with CompQSoft Client: Federal Clearance: Active DOD SecretResponsibiliti...
  • Just Posted

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Quality Assurance Process Analyst - Aerospace Program
  • Peraton
  • Colorado, CO FULL_TIME
  • Responsibilities Peraton is seeking a Quality Assurance Process Analyst, to support our Colorado Springs, CO, production manufacturing facility, as part of the company's Technology Development and App...
  • 1 Month Ago

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0 Contact Center Quality Analyst jobs found in Colorado Springs, CO area

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School Services - Clinic Board Certified Behavioral Analyst (BCBA) - $80K-85K per year
  • Stability Healthcare
  • Colorado Springs, CO
  • Talenz Healthcare is seeking a School Services Clinic Board Certified Behavioral Analyst (BCBA) for a job in Colorado Sp...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,112 per week
  • PRN Healthcare
  • Colorado Springs, CO
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Colorado Springs, Colorado. Job Desc...
  • 3/28/2024 12:00:00 AM

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Information Systems Security Officer (ISSO)
  • Kratos Defense
  • Colorado Springs, CO
  • **Information Systems Security Officer (ISSO)** + **Job Tracking ID**: KSTC-21-052 + **Job Location**: Colorado Springs,...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative- Level 1
  • Base-2 Solutions, LLC.
  • Colorado Springs, CO
  • **Customer Service Representative- Level 1** Requisition ID **iGgUJ8** Base-2 Solutions will provide customers worldwide...
  • 3/27/2024 12:00:00 AM

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Lab - Phlebotomist
  • All Medical Personnel
  • Colorado Springs, CO
  • Position: Phlebotomist Schedule: Mon - Fri 8:00am - 5:00pm Job Description: Experience doing blood draws, labeling speci...
  • 3/27/2024 12:00:00 AM

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Mission Planner / Orbital Analyst - TS/SCI Clearance (Space/Satellite Systems)
  • Northrop Grumman
  • Colorado Springs, CO
  • US CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE T...
  • 3/27/2024 12:00:00 AM

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Space Domain Operations Analyst - TS/SCI with Polygraph Required
  • LMI Consulting, LLC
  • Colorado Springs, CO
  • Space Domain Operations Analyst - TS/SCI with Polygraph Required Job Locations US-CO-Colorado Springs Job ID 2023-10233 ...
  • 3/27/2024 12:00:00 AM

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Entry Level Python Programmer/Data scientist/Analyst
  • SynergisticIT
  • Colorado Springs, CO
  • t SynergisticIT, we aim to bring aboard IT professionals to help them build a rewarding career in cutting-edge technolog...
  • 3/26/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$44,186 to $61,255
Colorado Springs, Colorado area prices
were up 2.3% from a year ago