Contact Center Quality Analyst jobs in Columbia, SC

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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FOIA Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 6 Days Ago
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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
  • 12 Days Ago
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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 23 Days Ago
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Quality Assurance Analyst
  • Computer Consultants International, Inc. (CCI)
  • Columbia, SC FULL_TIME
  • Notes: W2 only.Scope of the project:SCDHHS is seeking a Quality Assurance Analyst to assist with implement small to large projects.Daily Duties / Responsibilities:This position is for a Quality Assura...
  • 7 Days Ago
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Quality Assurance Analyst
  • Spectraforce Technologies
  • Columbia, SC FULL_TIME
  • Job Title: Quality Assurance Analyst Location: Columbia, SC 29229 (Onsite) Duration: 3 months assignment (Temp to perm possibly) Shift: Mon -Fri, 8:30am - 4:30pm. Summary: Under direct supervision, pe...
  • 17 Days Ago
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Quality Assurance Analyst
  • Excelraise, LLC
  • Columbia, SC FULL_TIME
  • Job Detail Job Code 111641 Tax Term W2 Hourly Career Level Mid Level Experience 5 Years US Work Status US CitizenGreen Card Holder Job Duration 12 Months Qualifications Bachelor's Degree Job Descripti...
  • 22 Days Ago
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0 Contact Center Quality Analyst jobs found in Columbia, SC area

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Travel Physical Therapist - $1,852 per week
  • Hiring Now!
  • Irmo, SC
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Irmo, South Carolina. Job Descriptio...
  • 4/17/2024 12:00:00 AM
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Help Desk Tier I Support Analyst
  • KG Workforce Solutions, LLC
  • Columbia, SC
  • KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer serv...
  • 4/17/2024 12:00:00 AM
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Compensation Analyst - Remote
  • Option Care Health
  • Columbia, SC
  • Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the...
  • 4/16/2024 12:00:00 AM
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Travel Radiology Technologist - $1,892 per week
  • Hiring Now!
  • West Columbia, SC
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in West Columbia, South Carolina. J...
  • 4/15/2024 12:00:00 AM
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Customer / Product Support Analyst - hybrid remote
  • Advanced Automation Consulting
  • Columbia, SC
  • Job Description Job Description Hybrid/remote (3 days on site) position in Columbia, SC. AAC is seeking a Customer Suppo...
  • 4/14/2024 12:00:00 AM
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Medicare Advantage Health & Risk Programs Manager
  • Blue Cross and Blue Shield Association
  • Columbia, SC
  • Summary Oversees direct coaching support to a physician/provider practices to make improvements in systems and delivery ...
  • 4/14/2024 12:00:00 AM
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Healthcare Provider Network Contractor
  • EWINGS
  • Lexington, SC
  • Healthcare Provider Network Contractor In preparation for future projects, EWINGS is seeking to build relationships with...
  • 4/14/2024 12:00:00 AM
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LU -Helpdesk Analyst
  • FOCUSED HR SOLUTIONS LLC
  • Columbia, SC
  • This job is 100% on-site in Columbia, SC Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This positi...
  • 4/13/2024 12:00:00 AM
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About Columbia, South Carolina

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,233 to $57,167
Columbia, South Carolina area prices
were up 1.5% from a year ago
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