Contact Center Quality Analyst jobs in Columbus, GA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Business Quality Analyst
  • Technology Consulting, Inc.
  • La Grange, GA FULL_TIME
  • TCI has an immediate need for an IT Business Quality Analyst (BQA) for a full time job in Louisville, KY area. This role can be 100% remote for strong candidates.
    The Business Quality Analyst will perform both BA and QA roles and will work as a member of a Software development scrum team.  This individual is part of the Software Development Life Cycle (SDLC) process from beginning to end.  At the start, the BQA is working with operations management to understand business needs, formulating a strategy for achieving key objectives and deliverables.  The BQA identifies and defines problems and drives resolution focused the root cause. This role is a member of a project team that designs, documents, develops and delivers business solutions that have a direct impact on the Company’s performance.
    Applicants must be currently authorized to work in the United States on a full-time basis. No C2C or applicants requiring sponsorship / work visas.

    RESPONSIBILITIES
    • Create business requirements, user stories and documentation for the scrum team to deliver a final product that satisfies business objectives and user expectations.
    • Create and participate in the testing strategy.
    • Identify and document problems utilizing root cause analysis, and prioritize potential solutions based on risk and impact. Validate the recommended solutions.
    • Create training materials associated with deliverables.
    • Communicate with a broad range of staff to understand requirements and issues, as well as to share updates.

    REQUIRED QUALIFICATIONS AND EXPERIENCE
    • Bachelor’s degree in a business, technology, or related field
    • 4 years experience gathering requirements and creating user stories
    • 2 years experience writing and executing test cases
    • 2 solid years of experience creating SQL queries 
    • Must have experience with medical claims forms

    About the Company:
    Technology Consulting, Inc.



    Industry:
    Other/Not Classified


  • 9 Days Ago

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Quality control manager
  • TDX Quality
  • Columbus, GA FULL_TIME
  • Sand Point Services, LLC (SPS) is a full-service General Contractor that specializes in design-build and general construction, providing a wide range of construction services to government and commerc...
  • 12 Days Ago

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Board Certified Behavior Analyst (BCBA) - Partial telehealth & Center based in Conyers, GA
  • Key Autism Services
  • Auburn, AL FULL_TIME
  • We offer Part Time and Full Time Opportunities. FT Salary Potential: $60,000-$100,000 (base plus bonus - no cap on quarterly bonus potential), PT Salary Range: $60-$75 hourly. If you are passionate ab...
  • Just Posted

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Board Certified Behavior Analyst (BCBA) Hybrid telehealth & Center Position (must be within driving distance to Atlanta, GA)
  • Key Autism Services
  • Opelika, AL FULL_TIME
  • FT Salary Range: Base $70,000-$75,000 (PLUS significant quarterly bonus potential. Combined potential: $100,000 ) Our ABA Centers are in the Greater Atlanta area. This role is for BCBAs who live withi...
  • Just Posted

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Rent center delivery
  • Rent-A-Center
  • Columbus, GA FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $15.30? Why should I apply in just a few clicks? Paid Time Off and Sunday Off We are Closed! Full-Time Employm...
  • 22 Days Ago

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Team Leader/Supervisor
  • Nalara Quality System LLC
  • Opelika, AL FULL_TIME
  • Material Control Team Leader needed in automotive warehousing / inspection. Responsible for monitoring, Quality control, Labeling, Scanning, Receiving & Shipping ****$100 sign-on bonus after 90 days e...
  • 2 Days Ago

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0 Contact Center Quality Analyst jobs found in Columbus, GA area

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Physician / Urgent Care / Alabama / Locum Tenens / New Urgent Care Physician Locums Physician Job in Alabama Job
  • Jackson + Coker
  • Auburn, AL
  • New Urgent Care Physician Locums Physician Job in Alabama One of our premier clients needs four Urgent Care providers ac...
  • 3/19/2024 12:00:00 AM

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Customer Support
  • ResourceMFG
  • Columbus, GA
  • summary Now Hiring for Customer Support Administrator in Lake Forest, CA $20ph-$25ph Scheduled: 8am-5pm ( onsite) Job De...
  • 3/19/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,982 per week
  • Adventist Health
  • Columbus, GA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Columbus, Georgia. Job Des...
  • 3/18/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $2,042 per week
  • Adventist Health
  • Opelika, AL
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Opelika, Alabama. Job Desc...
  • 3/18/2024 12:00:00 AM

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Patient Care Coordinator Home Health Full Time
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first As a Patient Care Coordinator (Clinical Liaison), you...
  • 3/17/2024 12:00:00 AM

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Work From Home - Customer Service Associate
  • Careerbuilder
  • Phenix City, AL
  • Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promot...
  • 3/17/2024 12:00:00 AM

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FOH Manager
  • The Restaurant Zone
  • Columbus, GA
  • Job Description Job Description We seek a FOH Manager to join one of our Three High-End Restaurants! You will be respons...
  • 3/17/2024 12:00:00 AM

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Greeter
  • Buffalo Wild Wings
  • Columbus, GA
  • In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings...
  • 3/15/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,375 to $55,973
Columbus, Georgia area prices
were up 1.5% from a year ago