Contact Center Quality Analyst jobs in Columbus, GA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Business Quality Analyst
- Technology Consulting, Inc.
-
La Grange, GA
FULL_TIME
-
TCI has an immediate need for an IT Business Quality Analyst (BQA) for a full time job in Louisville, KY area. This role can be 100% remote for strong candidates.
The Business Quality Analyst will perform both BA and QA roles and will work as a member of a Software development scrum team. This individual is part of the Software Development Life Cycle (SDLC) process from beginning to end. At the start, the BQA is working with operations management to understand business needs, formulating a strategy for achieving key objectives and deliverables. The BQA identifies and defines problems and drives resolution focused the root cause. This role is a member of a project team that designs, documents, develops and delivers business solutions that have a direct impact on the Company’s performance.
Applicants must be currently authorized to work in the United States on a full-time basis. No C2C or applicants requiring sponsorship / work visas.
RESPONSIBILITIES- Create business requirements, user stories and documentation for the scrum team to deliver a final product that satisfies business objectives and user expectations.
- Create and participate in the testing strategy.
- Identify and document problems utilizing root cause analysis, and prioritize potential solutions based on risk and impact. Validate the recommended solutions.
- Create training materials associated with deliverables.
- Communicate with a broad range of staff to understand requirements and issues, as well as to share updates.
REQUIRED QUALIFICATIONS AND EXPERIENCE- Bachelor’s degree in a business, technology, or related field
- 4 years experience gathering requirements and creating user stories
- 2 years experience writing and executing test cases
- 2 solid years of experience creating SQL queries
- Must have experience with medical claims forms
About the Company:
Technology Consulting, Inc.Industry:
Other/Not Classified
- 15 Days Ago
Quality Resident Liaison / Automotive Representative - Part time
- TRIGO Global Quality Solutions
-
West Point, GA
PART_TIME
- TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative West Point, GA Part-time opening 10-20 hours/week (flexible hours) $21-22/hour This job is key for the su...
- 16 Days Ago
Quality Resident Liaison / Automotive Representative - Part-time
- TRIGO Global Quality Solutions
-
West Point, GA
PART_TIME
- TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative West Point, GA Part-time opening 10-20 hours/week (flexible hours) $21-22/hour This job is key for the su...
- 19 Days Ago
Cdl dedicated driver
- Quality Carriers
-
Columbus, GA
FULL_TIME
- Class-A CDL Dedicated Company Driver COLUMBUS, GA Responsibilities Requirements : CDL-A with Tanker and Hazmat Endorsements 1 Year of Tractor Trailer Experience Have or Be Willing to Obtain Passport A...
- 24 Days Ago
Board Certified Behavior Analyst (BCBA) - Partial telehealth & Center based in Conyers, GA
- Key Autism Services
-
Auburn, AL
FULL_TIME
- We offer Part Time and Full Time Opportunities. FT Salary Potential: $60,000-$100,000 (base plus bonus - no cap on quarterly bonus potential), PT Salary Range: $60-$75 hourly. If you are passionate ab...
- 2 Days Ago
Board Certified Behavior Analyst (BCBA) Hybrid telehealth & Center Position (must be within driving distance to Atlanta, GA)
- Key Autism Services
-
Opelika, AL
FULL_TIME
- FT Salary Range: Base $70,000-$75,000 (PLUS significant quarterly bonus potential. Combined potential: $100,000 ) Our ABA Centers are in the Greater Atlanta area. This role is for BCBAs who live withi...
- 3 Days Ago
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0 Contact Center Quality Analyst jobs found in Columbus, GA area
Travel Nurse RN - Rehabilitation - $1,711 per week
- Hiring Now!
-
Phenix City, AL
- Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Phenix City, Alabama. J...
- 4/19/2024 12:00:00 AM
20025 - Technician II
- Hyundai Autoever America
-
West Point, GA
- Job Summary: To analyze and monitor MES systems and equipment across the Automotive Manufacturing plant (KIA Georgia). P...
- 4/19/2024 12:00:00 AM
Information Technology Analyst
- Adient
-
West Point, GA
- SUMMARY Opportunity for an IT Analyst to join Adient's JIT automotive seating plant in West Point, GA. The IT Analyst co...
- 4/18/2024 12:00:00 AM
Injection Plastic Mold Setter Technician
- The Reserves Network
-
Cusseta, AL
- Job Description Job Description Play a critical role in maintaining efficient injection molding operations and ensuring ...
- 4/18/2024 12:00:00 AM
Information Technology Analyst
- Adient
-
West Point, GA
- SUMMARY Opportunity for an IT Analyst to join Adient's JIT automotive seating plant in West Point, GA. The IT Analyst co...
- 4/18/2024 12:00:00 AM
Travel Nurse RN - Psychiatric - $1,819 per week
- Hiring Now!
-
Columbus, GA
- Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Columbus, Georgia. Job Des...
- 4/17/2024 12:00:00 AM
About Columbus, Georgia
Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River.
Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,543 to $54,824
Columbus, Georgia area prices
were up 1.5% from a year ago
were up 1.5% from a year ago