Contact Center Quality Analyst jobs in Columbus, OH

Technician Quality

• Registers and prepares samples for general analytical testing through data entry, weighing and physical homogenization.
• Preps and performs routine to more complex analyses per NQAC methods.
• Reads and records results of analyses, making sure to keep identification numbers matched with correct samples.
• Operates basic laboratory equipment such as balances, pH meter, autoclave, etc.
• Prepares (and assures accuracy of) standards, reagents, etc. needed for analyses.
• Functions as primary data generator, records and calculates data.
• Performs routine lab and department maintenance to keep area clean and orderly.
• Conducts preliminary interpretations of data or observations, and drafts short reports to supervisor.
• Carries out assignments in a timely, diligent, and safe manner and performs work in accordance with NQAC SOPs.
• Assures adherence to safety regulations.
• Performs other duties as assigned.
  
  
  Provide assurance of quality and support of quality processes for the Laboratory/Center.

• Assure quality of results by assisting with establishment and maintenance of QA documents, plans and ICPs.
• Document QA data and report to lead or management.
• Assure equipment is maintained in reliable working order and make repairs or modifications within the capability of the Technician or request repairs.
  
  
  Processes/Methods

• Identify and resolve process problems.
• Participate/lead in Lean Laboratory initiatives.
• Assist in write-up, review, and provide proper documentation for processes or methods as experience allows.
  
  
  Training

• Attend internal and external training programs as assigned by management.
• On-the-job instruction under direct supervision of other technicians or scientists.
• Training other associates as experience and job needs dictate.

• High School diploma or equivalent required; undergraduate degree in closely related science preferred (i.e. Microbiology, Chemistry, Biology, et al.)
• Relevant academic coursework or 1 year practical relevant experience in an analytical laboratory preferred.

• Basic computer skills (Microsoft Office Applications: Outlook, Word, Excel, etc.)
• English Language Skills (Basic reading, writing, speaking, etc.)
• Professionalism
• Ability to perform trained tasks at an above base level efficiency pace.
• Contributes to a team environment and builds effective relationships.
• Speaks up and gives productive feedback.
• Moderate learning agility with ability to pick up new skills in a timely manner.
• Can execute non routine tasks with little supervision.
• Emerging level initiative, results focus, and follow through.

• Note: Nespresso is not a federal contractor and does not maintain affirmative action programs