Contact Center Quality Analyst jobs in Dothan, AL

ROLE:

To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situations involving digital services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
• Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
• Assure that appropriate records are maintained and required reports are prepared.
• Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
• Maintain accurate member account information on E-services. Insure that member information is consistently up to date with minimal errors.
• Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

Experience: One year to three years of similar or related experience.

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.