Contact Center Quality Analyst jobs in Doylestown, PA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

N
Contact center
  • NJM Insurance Group
  • Trenton, NJ FULL_TIME
  • External Job Description

    There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile, and homeowner's insurance in New Jersey.

    It is an exciting time to join NJM as we are expanding into other states.

    Become a member of our team and you'll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service.

    Team members are offered a competitive compensation package and benefits including : a 401k plan, health coverage, a generous paid time off plan, and much more!

    The representative provides timely customer service via incoming telephone calls in an automated call delivery environment.

    They assist with responding to inquiries from direct written policy holders, agents, regulatory agencies, and internal sources.

    They assume ownership and timeliness in handling customer inquiries and policy change requests in an efficient, accurate and professional manner.

    Job Responsibilities :

    Responds promptly and accurately to inquiries from policyholders, brokers, regulatory agencies and internal through all available means of contact.

    Communicates with customers to review coverages, obtain and review pertinent information essential to underwriting commercial lines risks.

    The representative may handle coverage verifications, requests for identification cards, certificates of insurance and reinstatement requests based on Level of Authority.

    The representative may also prepare special letters to address underwriting concerns and enter data for mid-term changes and renewals.

    Works directly with our sales department to provide customer assistance with inquiries related to exposure pricing and coverage verification.

    Sets up appropriate Policy Center activities for required future action.

    Exercises independent judgment in reviewing exposures to ensure they fall within established level of authority guidelines.

    Demonstrate the ability to analyze information to make appropriate decisions and solve problems.

    Learn basics for Property and Casualty insurance principals and company products.

    Navigate multiple systems and applications to research, analyze and resolve customer inquiries.

    Maintain established levels of productivity and quality standards within a fast-paced environment.

    Process assigned work and handle call volumes within the established timeframe.

    Works well with both internal / external business partners to provide quality products and services for our customers.

    Assists with training internal staff as needed.

    Provides back-up to operations staff on an as needed basis.

    Works on special projects and assignments and completed other duties as assigned.

    Required Qualifications and Experience

    Strong customer service skills including oral and written communication.

    Experience in a call center or customer service environment a plus.

    Knowledge of customer service principles and practices.

    Strong communication, interpersonal and writing skills.

    Ability to work independently and in a team to complete assignments in a timely manner.

    Strong organizational skills, ability to handle multiple priorities; must be detail oriented.

    Demonstrated commitment to team and departmental goals.

    Ability to make informed decisions, achieving the appropriate results.

    Strong decision-making capabilities.

    Excellent data entry skills are required.

    Experience with BOP, CPP, WC, CGL and UM a plus.

    Proficiency in using computers, Microsoft Office Suite, and automated insurance processing systems.

    Bachelor's Degree preferred or minimum of 2 years working experience in Commercial Property and Casualty Insurance.

    Property & Casualty License preferred (training will be provided with the expectation that a license will be obtained within the first 6 months of employment)

    Legal Disclaimer : NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

    Last updated : 2024-03-24

  • 3 Days Ago

S
Contact center manager
  • Sierra Solutions Group
  • Princeton, NJ FULL_TIME
  • Job SummaryWe are looking for a Contact Center Services Manager for our Pharmaceutical client in the Princeton area. Primary Responsibilities Management and oversight of an outsourced pharmaceutical C...
  • 24 Days Ago

M
Supervisor, Contact Center
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionWhat does a Contact Center Supervisor Do? As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service ...
  • 11 Days Ago

N
Commercial Customer Contact Center Rep
  • NJM Insurance
  • Trenton, NJ FULL_TIME
  • IntroductionPersonal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy ...
  • 6 Days Ago

M
Contact Center Representative (Fulltime, in-office)
  • MetaSource
  • Bristol, PA FULL_TIME
  • DescriptionThe Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provid...
  • 1 Month Ago

N
Supervisor, Workers Comp Claims Contact Center
  • NJM Insurance
  • Trenton, NJ FULL_TIME
  • IntroductionPersonal, compassionate service is what we’re known for at NJM. We seek the best and brightest to help our customers when they need us most. As part of the NJM team, you'll not only enjoy ...
  • 1 Day Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Doylestown, PA area

H
Desktop Support Professional
  • HELION TECHNOLOGIES INC
  • Feasterville Trevose, PA
  • Job Details Job Location Remote - Philadelphia, PA - Philadelphia, PA Position Type Full Time Company Overview Helion Te...
  • 3/29/2024 12:00:00 AM

P
Local Contract Speech Language Pathologist - $48 per hour
  • PRN Healthcare
  • Doylestown, PA
  • Supplemental Health Care is seeking a local contract Speech Language Pathologist for a local contract job in Doylestown,...
  • 3/28/2024 12:00:00 AM

S
Local Contract School Services - Physical Therapist - $39 per hour
  • Stability Healthcare
  • Doylestown, PA
  • Supplemental Health Care is seeking a School Services Physical Therapist for a local contract job in Doylestown, Pennsyl...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - Skilled Nursing Facility - $1,716 per week
  • Adventist Health
  • Montgomeryville, PA
  • Supplemental Health Care is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Montgomeryvil...
  • 3/28/2024 12:00:00 AM

P
Local Contract Speech Language Pathologist - $48 per hour
  • PRN Healthcare
  • Kulpsville, PA
  • Supplemental Health Care is seeking a local contract Speech Language Pathologist for a local contract job in Kulpsville,...
  • 3/28/2024 12:00:00 AM

A
Travel Nurse RN - ICU - Intensive Care Unit - $1,735 per week
  • Adventist Health
  • Norristown, PA
  • Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Norristown, ...
  • 3/28/2024 12:00:00 AM

P
Travel Physical Therapist - $1,506 per week
  • PRN Healthcare
  • Norristown, PA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Norristown, Pennsylvania. Job Descri...
  • 3/28/2024 12:00:00 AM

P
Administrative/ Clerical/ CSR Positions
  • PSI Personnel, LLC
  • Doylestown, PA
  • Job Description Job Description Discover why PSI Personnel, LLC has been voted ten times for Best of Bucks! Several fill...
  • 3/26/2024 12:00:00 AM

Doylestown is a borough and the county seat of Bucks County in the U.S. state of Pennsylvania. It is located 35 miles (56 km) north of Center City Philadelphia and 80 miles (130 km) southwest of New York City. As of the 2010 census, the borough population was 8,380. According to the United States Census Bureau, the borough has a total area of 2.2 square miles (5.7 km2), all of it land. Doylestown Borough is bordered by Doylestown Township except to the northeast where it borders Buckingham Township. Natural features of Doylestown Borough include Cooks Run and Neshaminy Creek....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$48,274 to $66,923
Doylestown, Pennsylvania area prices
were up 1.5% from a year ago