Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Shift: Days, 80 hours
Position Requirements: Registered Nurse with Alabama Licensure. Must be dependable and have the ability to work independently. Must have good communication skills and ability to interact with frontline staff. This position provides professional expertise in the analysis and improvement of care for patients with stroke/sepsis/septic shock and functions as a performance management and improvement educator and coach for hospital and medical staff to ensure optimal care management outcomes.
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0 Contact Center Quality Analyst jobs found in Florence, AL area