Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Job Type: Full-time, In-Office 5220 Summerlin Commons Blvd, Fort Myers, FL 33907, Suite 200A
Paid training begins May 13th
Compensation: $17 hourly, performance bonus eligible post 60 days (not sales-based)
Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within one month of start date, and paid company holidays
POSITION OBJECTIVE
This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.
QUALIFICATIONS
The ideal candidate would typically have:
The ideal candidate must possess:
Equal Opportunity Employer M/F/D/V
Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
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