Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We are travelers building the kind of agency we always wanted, while we still work assignments.
Pay Package:
Job Description/Responsibilities:
You would be directly accountable for the care given to your patients.
Qualifications:
Benefits Offered
Schedule your initial interview with us here!
Please know our best chance of getting you an interview with the facility is to get you submitted ASAP and that goes faster when you create an account and add all relevant info and docs (references, resume, skills checklist, BLS, RTO, etc.) at our ATS here.
Our clinicians are just as important to us as our customers.
We only hire clinicians we'd be glad to work with on the same unit (and we might be haha!). If approved, you will get your own relationship manager dedicated to helping you with everything before, during, and after each assignment for your entire time with us. We are transparent so ask us anything you want to know and if we know we will be happy to share everything we know with you.
Please come help us build a better kind of agency!
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0 Contact Center Quality Analyst jobs found in Great Falls, MT area