Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Description
Do you want to shift gears into a new IT career? We will steer your future towards the finish line!
Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skillset by providing you with four weeks of industry leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).
What is FMSU?
Benefits of frontline Managed Services include:
Information Technology Analyst Duties:
Job Type: Full-time
Pay Starts at: 22 an hour
Work Location: 745 Fort St., 20th Floor, Suite 2000, Honolulu, HI, 96813
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