Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Behavior Change Success and Denise Wright Licensed Behavior Analyst PLLC is an agency that provides Applied Behavior Analysis (ABA) services for individuals with autism spectrum disorder (ASD). Our supportive, inclusive culture helps every individual reach their highest potential.
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Denise Wright Licensed Behavior Analyst PLLC provides a supportive and inclusive culture throughout our agency. We work to provide others with respect and dignity. At Denise Wright Licensed Behavior Analyst PLLC, we work to ensure that others feel respected and embraced by a community. Our values are reflected in our hiring process and throughout the services we offer.
Denise Wright Licensed Behavior Analyst PLLC is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Job Type: Full-time
Pay: $95,000.00 - $110,000.00 per year
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Work Location: Hybrid remote in Plainview, NY 11803
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