Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
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Senior Contact Center Advocate Full-Time
Huntsville, AL
Contact Center
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Job Type
Full-time
Description
Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period
Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.
Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.
That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.
It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.
It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.
We don't want to brag or anything, but it's pretty top notch.
A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.
Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities :
Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.
Follow-up on services offered to each member in a timely manner.
Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.
Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.
After Training Work Schedule :
Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.
Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.
Requirements
Basic Requirements :
Experience : Two to three years of related experience in a financial institution required.
Experience : A high school education or GED.
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
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Avadian Credit Union - Contact Center - North AL Jobs
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Last updated : 2024-02-25
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0 Contact Center Quality Analyst jobs found in Huntsville, AL area