Contact Center Quality Analyst jobs in Huntsville, AL

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact center
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
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    Senior Contact Center Advocate Full-Time

    Huntsville, AL

    Contact Center

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    Job Type

    Full-time

    Description

    Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period

    Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.

    Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.

    That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.

    It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.

    It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.

    We don't want to brag or anything, but it's pretty top notch.

    A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.

    Provide account information to members, and promote and cross-sell Credit Union products and services.

    Functions and Responsibilities :

    Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.

    Follow-up on services offered to each member in a timely manner.

    • Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
    • Access, input, and retrieve member information in core system and other supporting operating systems.
    • Make concerted effort to handle all matters at the first point of contact.
    • Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
    • Effectively manage time off the phones to meet job requirements.
    • Work on Saturdays as assigned
    • Perform other duties as assigned by the supervisor and officers of the credit union.

    Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.

    Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.

    After Training Work Schedule :

    Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.

    Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.

    Requirements

    Basic Requirements :

    • Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
    • Must be able to operate calculator, computer systems, phone / voice mail system, and all other equipment necessary to perform job.
    • Must have the proven ability to provide quality service to our members.
    • Must be able to understand the importance of positive voice tones and express oneself clearly.
    • Must be able to work in a fast-paced environment.

    Experience : Two to three years of related experience in a financial institution required.

    Experience : A high school education or GED.

    Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

    Avadian Credit Union is an Equal Opportunity Employer.

    Apply

    Avadian Credit Union - Contact Center - North AL Jobs

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    Last updated : 2024-02-25

  • 1 Month Ago

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Contact Center Representative-Basic
  • Ascend Federal Credit Union
  • Tullahoma, TN OTHER
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 22 Days Ago

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Contact Center Representative (Basic)
  • Ascend Federal Credit Union
  • Tullahoma, TN OTHER
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 23 Days Ago

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Contact Center Supervisor
  • Sequence Health
  • Cullman, AL FULL_TIME
  • We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
  • 7 Days Ago

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Part Time Contact Center Representative (Basic)
  • Ascend Federal Credit Union
  • Tullahoma, TN PART_TIME
  • About Us Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership,...
  • 23 Days Ago

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Senior Contact Center Advocate | Full-Time
  • Avadian Credit Union
  • Huntsville, AL FULL_TIME
  • DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
  • 24 Days Ago

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0 Contact Center Quality Analyst jobs found in Huntsville, AL area

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Intel Analyst I
  • Koniag Government Services
  • Huntsville, AL
  • Kadiak,LLC Job ID 23200303 Kadiak, LLC, a Koniag Government Services company, is seeking an Intel Analyst I to support K...
  • 3/28/2024 12:00:00 AM

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Public Affairs Specialist
  • Missile Defense Agency
  • Huntsville, AL
  • Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Acq Demo Business and Technical Managem...
  • 3/28/2024 12:00:00 AM

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Digital Business Analyst
  • Internal Revenue Service
  • Huntsville, AL
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/27/2024 12:00:00 AM

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Test Analyst, Intermediate
  • Axient
  • Huntsville, AL
  • **Overview** **Make a Real Difference** - At Axient, we are at the forefront of new missile defense technologies and eng...
  • 3/27/2024 12:00:00 AM

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Deputy Program Manager
  • Peraton
  • Huntsville, AL
  • Responsibilities: Deputy Program Manager Assist the Program Manager to manage day-to-day progress of a multifaceted prog...
  • 3/26/2024 12:00:00 AM

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Business Development Specialist
  • George C. Marshall Space Flight Center
  • Huntsville, AL
  • Summary The Office of Small Business Programs is seeking a Business Development Specialist to provide expert guidance, a...
  • 3/25/2024 12:00:00 AM

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Administrative Business Analyst
  • Axient, LLC
  • Huntsville, AL
  • Overview: Axient is seeking an Administrative Business Analyst to support our customer in Huntsville, AL. Responsibiliti...
  • 3/25/2024 12:00:00 AM

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Microsoft Power BI Data Analyst
  • Axient
  • Huntsville, AL
  • **Overview** Axient is seeking a **Microsoft Power BI Data Analyst** to support our customer in **Huntsville, Alabama.**...
  • 3/25/2024 12:00:00 AM

Huntsville is a city located primarily in Madison County in the Appalachian region of northern Alabama. Huntsville is the county seat of Madison County. The city extends west into neighboring Limestone County and south into Morgan County. Huntsville's population was 180,105 as of the 2010 census. Huntsville is the third-largest city in Alabama and the largest city in the five-county Huntsville-Decatur-Albertville, AL Combined Statistical Area, which at the 2013 census estimate had a total population of 683,871. The Huntsville Metropolitan Area's population was 417,593 in 2010 to become the 2n...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,454 to $58,855
Huntsville, Alabama area prices
were up 1.3% from a year ago