Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Duties/Responsibilities:
Maintain and organize files, customer service, data entry, answering phones & other duties as directed.
Mandatory Skills/Qualifications:
Must be computer literate, proficient in Microsoft Suite. Knowledge of QuickBase preferred but not required.
Work Schedule:
Monday - Friday, 8:00 AM - 4:30 PM
Standard Background Check.
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0 Contact Center Quality Analyst jobs found in Kenner, LA area