Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Great Opportunities!! Safe Environment -- Flexible schedules -- Bi-weekly Pay - Full Benefits!!
Position Summary
Quality Plus Assistant Managers are responsible assisting in the overall operation of the Quality Plus location. Assistant Managers will provide excellent customer service at all times, including greeting all customers with a friendly and helpful attitude and helping the store manager maintain Quality Plus standards.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 36 – 45 per week
Benefits:
Experience level:
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Weekly day range:
Work Location: In person
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0 Contact Center Quality Analyst jobs found in Kingsport, TN area