Contact Center Quality Analyst jobs in Lafayette, LA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Product Quality Analyst
  • Advance Products and Systems, LLC
  • Scott, LA FULL_TIME
  • Advance Products & Systems, LLC, a global leader in design and manufacturing of innovative cathodic protection, corrosion prevention and safety products has an available position for a Product Quality Analyst.

    The candidate will be responsible for direct examination of product to ensure that quality standards and procedures are met and aligned with customer specifications. Will be required to adhere to the company’s quality assurance policies and identifying defects and product errors. The candidate will work in conjunction with all departments to assure the manufacturing of quality products.

    Job responsibilities include but not limited to:

    • Act as liaison with customer and assume responsibility for ensuring product quality issues are resolved in a timely manner.
    • Investigate Customer Complaints and Nonconformances and advise management team on findings; record statistics regarding performance.
    • Ensure quality records are organized, functional, and traceable within the ISO 9001:2015 quality system.
    • Verify company compliance and adherence to current product specifications.
    • Inspect raw material and finished goods as assigned for defects.
    • Trains personnel on specific job tasks to achieve efficient standards of operations according to the organization approved quality standards.

    Requirements

    • Excellent communication skills, both oral and written
    • Able to review and maintain metrics and quality objectives
    • Strong problem identification and resolution skills
    • Proficiency with Microsoft Office and Outlook
    • Self-motivated with the ability to work independently and collaboratively as part of a team
    • Must be able to work on multiple projects simultaneously with a demonstrated ability to excel in a fast-paced environment
    • Ability to interpret and implement company policies and procedures
    • Ability to lift/push/pull at least 25 pounds, with or without reasonable accommodation
    • Ability to work overtime as required
    • Willingness to wear personal protective equipment: safety glasses, gloves, ear plugs, and steel toe shoes

    Desired Characteristics

    • 3 years experience working in a manufacturing environment
    • 1 year Quality Assurance experience preferred
    • Experience with measuring devices such as tape measures, calipers, and other measuring instruments

    Salary

    We offer competitive wages, as well as a comprehensive benefits package.

    Job Type: Full-time

    Pay: $45,000.00 - $55,000.00 per year

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 10 hour shift
    • 8 hour shift
    • Day shift

    Work setting:

    • In-person

    Experience:

    • Manufacturing: 3 years (Preferred)

    Shift availability:

    • Day Shift (Required)

    Work Location: In person

  • Just Posted

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Software Quality Assurance Analyst
  • University of Louisiana, Lafayette
  • Lafayette, LA FULL_TIME
  • Position Title: Software Quality Assurance AnalystDepartment: 9030|IRI-Tech TransferResponsibilities:The Software Quality Assurance Analyst reports to the Chief Technology Officer of the Informatics R...
  • 10 Days Ago

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New Iberia Research Center: Flow Cytometry Laboratory Specialty Analyst
  • University of Louisiana, Lafayette
  • Iberia, LA FULL_TIME
  • Position Title: New Iberia Research Center: Flow Cytometry Laboratory Specialty AnalystDepartment: 901004|NIRC Research ResourcesResponsibilities:ORGANIZATION: The position reports to Research Resourc...
  • 1 Month Ago

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RN Cardiac Cath Lab Opelousas, LA
  • Quality Clinicians
  • Opelousas, LA FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $743-$1743/week Multiple shift openings Job Description/Responsibilities:...
  • 12 Days Ago

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RN OR - Operating Room Opelousas, LA
  • Quality Clinicians
  • Opelousas, LA FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $809-$1809/week Multiple shift openings Job Description/Responsibilities:...
  • 13 Days Ago

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Service Technician I
  • Sunshine Quality Solutions, Llc
  • Eunice, LA FULL_TIME
  • Description Sunshine Quality Solutions is looking for a service technician. The service technician performs necessary diagnostics, service repairs, and maintenance work on customer and/or dealer- owne...
  • 19 Days Ago

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0 Contact Center Quality Analyst jobs found in Lafayette, LA area

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PHYSICIAN II
  • Louisiana Department of State Civil Service
  • Lafayette, LA
  • PHYSICIAN II Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/3658602) Apply ? PHYSICIAN II Salary ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,812 per week
  • Supplemental Health Care
  • Lafayette, LA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Lafayette, Louisiana. Job De...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,812 per week
  • Adventist Health
  • Lafayette, LA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Lafayette, Louisiana. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,812 per week
  • Adventist Health
  • Lafayette, LA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Lafayette, Louisiana. Job De...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg / Telemetry - $1,812 per week
  • Adventist Health
  • Lafayette, LA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Lafayette, Louisi...
  • 3/28/2024 12:00:00 AM

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Java Web Developer
  • SynergisticIT
  • Lafayette, LA
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/27/2024 12:00:00 AM

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Clinical Laboratory Scientist - PRN Lourdes Main Campus
  • Franciscan Missionaries of Our Lady Health System
  • Lafayette, LA
  • Job Description The Clinical Laboratory Scientist Generalist is accountable to the Administrative Director of the labora...
  • 3/27/2024 12:00:00 AM

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CUSTOMER & BRANCH SUPPORT ANALYST (Call Center) - Lafayette
  • Gulf Coast Bank
  • Lafayette, LA
  • Job Description Job Description Summary: The ideal candidate will be experienced with providing excellent customer servi...
  • 3/26/2024 12:00:00 AM

Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water. Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,478 to $56,115
Lafayette, Louisiana area prices
were up 1.2% from a year ago