Contact Center Quality Analyst jobs in Lincoln, NE

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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FOIA Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 3 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Lincoln, NE FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 3 Days Ago

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Contact Center Consultant- BILINGUAL A PLUS!!
  • Liberty First Credit Union
  • Lincoln, NE FULL_TIME
  • Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might ...
  • 14 Days Ago

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Account Services Representative II - Life and Annuity Contact Center
  • Zinnia
  • Lincoln, NE FULL_TIME
  • WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
  • 10 Days Ago

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Quality Assurance Analyst I
  • Buckle
  • Kearney, NE FULL_TIME
  • Summary The Quality Assurance (QA) Analyst I will help ensure all products and services meet company standards and end-user requirements. The QA Analyst I will be responsible for manual testing, maint...
  • 24 Days Ago

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Quality Assurance (QA) Analyst
  • SA Technologies Inc.
  • Lincoln, NE FULL_TIME
  • Company DescriptionSatincorp (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP...
  • 3 Days Ago

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0 Contact Center Quality Analyst jobs found in Lincoln, NE area

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Senior Income Tax Analyst - Remote
  • Avnet
  • Lincoln, NE
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Lincoln, NE
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Customer Care Specialist
  • Amur Equipment Finance Inc
  • Lincoln, NE
  • Are you a dynamic individual with a passion for delivering exceptional customer experiences? We're looking for an energe...
  • 3/26/2024 12:00:00 AM

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E-Commerce - Customer Service Associate
  • Discount Enterprises LLC deguns.net
  • Lincoln, NE
  • Job Description Job Description E-Commerce - Customer Service Associate Job Description We are searching for a systemati...
  • 3/25/2024 12:00:00 AM

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Call Center Representative
  • Zelle Human Resource Solutions
  • Lincoln, NE
  • Job Description Job Description Zelle HR Solutions is looking for a Call Center Representative to join a team-oriented c...
  • 3/25/2024 12:00:00 AM

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Webmaster
  • Innova Solutions
  • Malcolm, NE
  • Innova Solutions is immediately hiring for a Webmaster Position type: Contract Duration: 5-6 months Location: Remote NEB...
  • 3/24/2024 12:00:00 AM

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Go-to-Market Systems Specialist, Revenue Operations
  • CompanyCam
  • Lincoln, NE
  • Hi, we're CompanyCam. We're a simple-to-use photo documentation and productivity app for contractors of all commercial a...
  • 3/24/2024 12:00:00 AM

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Call Dispatcher
  • Sandhills Global, Inc.
  • Lincoln, NE
  • Job Description Job Description Call dispatchers will be responsible for fielding incoming phone calls to all of Sandhil...
  • 3/24/2024 12:00:00 AM

Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,602 to $57,673
Lincoln, Nebraska area prices
were up 0.8% from a year ago