Contact Center Quality Analyst jobs in Mcallen, TX

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

R
Contact Center Agent I
  • RALLY CREDIT UNION
  • Allen, TX OTHER
  • Job Details

    Level:    Entry
    Job Location:    Northgate Branch - McAllen, TX
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Summary

    PRIMARY OBJECTIVE OF POSITION
    Serving members operational and financial needs and questions via telephone/web inquiries. Cross sell all credit union services.

     

    ESSENTIAL JOB FUNCTIONS

    • Assist Members Contacting the Credit Union by Telephone/Email.
    • Process member transactions per telephone request.
    • Handles tier one queue calls
    • Provide information/research to members on overall account and/or service inquiries.
    • Ensure member is properly charged for services rendered.
    • Be knowledgeable of and provide information to members and potential members on all credit union services and products, to include but not limited to savings, checking, loans, electronic services and channels, wires, stop payments, debit card transactions/issues, copies of statements and checks, cross account transfers/set up, term shares, check orders etc.
    • Promotes CU products and cross sells additional products to meet the members needs.
    • Contributes to department and credit union goals by handling high contact volumes and assisting the department in meeting overall Contact Center Goals.
    • Record details of member comments, inquiries, complaints and actions into appropriate workflow software.
    • Follow Current Policies and Procedures as Set by the Board of Directors.
    • Comply with financial industry Rules and Regulations as required by law.
    • Other Duties as Assigned

     

    RELATIONSHIPS AND CONTACTS

    Supervise Approximately: None

    Reports To: Contact Center Manager

    Contacts: Extensive daily telephone contact with members and frequent contact with other departments.

     

     

    Requirements


    EDUCATION

    High School Diploma or GED

     

    EXPERIENCE

    • A minimum of 6 months of customer service and sales experience in a fast-paced environment
    • financial experience is preferred
    • Bilingual preferred.

     

    PHYSICAL

    • Physical requirements are minimal, but position involves wrist/hand manipulation and sitting for long periods of time.
    • Must be able to speak clearly and hear effectively in order to assist members over the telephone.
    • Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.

     

    MENTAL

    • Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
    • Must have a strong ability to read and carry out various written instructions and follow oral instructions.
    • Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
    • Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
    • Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
    • Must be able to effectively handle multiple, simultaneous, and changing priorities.
    • Must be capable of exercising highest level of discretion on both internal and external confidential matters

     

    EQUIPMENT

    • Personal computer with windows environment
    • General Office; copy machine, calculator and scanner, etc.

     

  • 8 Days Ago

S
Contact Center Agent - Bilingual Spanish - TX
  • Senture
  • Allen, TX FULL_TIME
  • Position: Contact Center Agent Language: Bilingual Spanish Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ou...
  • 19 Days Ago

S
Contact Center Agent - 3rd Shift/Overnight - Texas
  • Senture
  • Allen, TX FULL_TIME
  • Position: Contact Center Agent Shifts: Program will operate 24/7. Candidates will need to work 3rd shift or overnight hours. Clearance: Candidates must be willing to drive to our McAllen, TX or London...
  • 17 Days Ago

C
Quality Analyst
  • ContactPoint360
  • Pharr, TX FULL_TIME
  • Job Description Job Title: Quality Analyst Department: Quality Team Reports to: Quality Manger FLSA Status: Non-Exempt Job Summary: The ideal candidate will have experience and will have excellent lis...
  • Just Posted

L
Construction Quality Assurance Analyst
  • Logistics Management Institute
  • Allen, TX OTHER
  • Overview This position will serve as a construction quality assurance (QA) representative responsible for assisting Customs and Border Protection (CBP) in execution of construction the borders of the ...
  • 21 Days Ago

L
RN Quality Coord - FT
  • Laredo Medical Center
  • LAREDO, TX FULL_TIME
  • Join our team! Laredo Medical Center's Department of Quality Management is currently seeking a full-time Quality Coordinator, RN. Under general direction of the Director of Quality, this position is r...
  • 8 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst jobs found in Mcallen, TX area

J
Warranty Specialist 1
  • Johnson Controls International
  • Apodaca, Nuevo León
  • Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in mor...
  • 3/28/2024 12:00:00 AM

J
Sourcing & Reservation Specialist
  • Johnson Controls International
  • Apodaca, Nuevo León
  • RESPONSIBILITY LEVEL: Serves as a single point of contact for sourcing and reservations for Applied Equipment contracts ...
  • 3/28/2024 12:00:00 AM

G
GENERATOR/HVAC Field Service Representative (TESA) in Vicenza, Italy. Must have a current and active Secret clearance.
  • General Dynamics Information Technology
  • GENERATOR/HVAC Field Service Representative ( TESA) in Vicenza Italy. Must have a current and active Secret clearance. A...
  • 3/28/2024 12:00:00 AM

G
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
  • General Dynamics Information Technology
  • General Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator...
  • 3/28/2024 12:00:00 AM

G
Senior Network Administrator
  • General Dynamics Information Technology
  • GDIT has an exciting opportunity for a Sr. Network Administrator to support U.S. Army Europe as part of our EMITS progra...
  • 3/28/2024 12:00:00 AM

J
Buyer
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What you will do As a Buyer in our organization, you will be responsible for leading the procurement strategies for Dire...
  • 3/28/2024 12:00:00 AM

J
Warranty Specialist II
  • Johnson Controls International
  • Apodaca, Nuevo León
  • Warranty Analyst II What you will do? The position requires a self-motivated associate that can multitask, solve busines...
  • 3/24/2024 12:00:00 AM

S
Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • St. George, UT
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/22/2024 12:00:00 AM

McAllen is the largest city in Hidalgo County, Texas, United States, and the 22nd-most populous city in Texas. It is located at the southern tip of the state in the Rio Grande Valley. The city limits extend south to the Rio Grande, across from the Mexican city of Reynosa, and McAllen is about 70 mi (110 km) west of the Gulf of Mexico. As of 2017, McAllen’s population was estimated to be 142,696. It is the fifth-most populous metropolitan area in the state of Texas, and the binational Reynosa–McAllen metropolitan area counts a population of nearly 1.52 million. From its settlement in 1904, the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$38,179 to $52,928
Mcallen, Texas area prices
were up 1.2% from a year ago