Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.
We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans".
This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.
That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here :
Skills you'll bring for success :
Last updated : 2024-04-29
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0 Contact Center Quality Analyst jobs found in Melbourne, FL area