Contact Center Quality Analyst jobs in Merrimack, NH

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 4 Days Ago
Apply this Job
T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 4 Days Ago
Apply this Job
T
Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
Apply this Job
C
Board Certified Behavioral Analyst, Center Based
  • Constellations Behavioral Services
  • Nashua, NH FULL_TIME
  • Great Opportunity to Join our Fun and Dynamic Team! Constellations Behavioral Services is actively looking to add the right Board Certified Behavior Analyst to our stellar Family Services Team. We are...
  • 13 Days Ago
Apply this Job
Q
Registered Nurse Med Surg
  • Quality Clinicians
  • Nashua, NH FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1,300-$2,300/week Multiple shift openings Job Description/Responsibiliti...
  • 7 Days Ago
Apply this Job
G
Guitar Technician - Guitar Center
  • Guitar Center
  • Milford, NH FULL_TIME
  • Description Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and re...
  • 13 Days Ago
Apply this Job
View All Contact Center Quality Analyst Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Quality Analyst jobs found in Merrimack, NH area

F
Municipal Bond Trader
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: The Department Located primarily in Merrimack, New Hampshire, Fidelity s Fixed Income Division is one o...
  • 4/23/2024 12:00:00 AM
Apply this job
F
Fixed Income Quantitative Analyst, Securitized Products
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: The Group Quantitative Research and Investing (QRI) is an investments and research division within Asse...
  • 4/23/2024 12:00:00 AM
Apply this job
E
Senior Regulatory Financial Analyst (Hybrid)
  • Eversource Energy
  • Manchester, NH
  • Our Team We have a unique opportunity to join our growing Revenue Requirements team as a Senior Regulatory Financial Ana...
  • 4/23/2024 12:00:00 AM
Apply this job
F
Fixed Income Quantitative Analyst (Municipal Bonds)
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: The Group Quantitative Research and Investing (QRI) is an investments and research division within Asse...
  • 4/23/2024 12:00:00 AM
Apply this job
F
Senior IT Data Analyst
  • Fidelity Talentsource Llc
  • Merrimack, NH
  • Job Description:Position Description :Identifies, promotes, and implements best practices for data modeling, using open-...
  • 4/22/2024 12:00:00 AM
Apply this job
F
Full Stack Engineer
  • Fidelity Talentsource Llc
  • Merrimack, NH
  • Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are curre...
  • 4/22/2024 12:00:00 AM
Apply this job
M
Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 4/20/2024 12:00:00 AM
Apply this job
A
Sales Internship Program
  • ALKU
  • Durham, NH
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/19/2024 12:00:00 AM
Apply this job
View All Contact Center Quality Analyst Jobs

About Merrimack, New Hampshire

Merrimack is a town in Hillsborough County, New Hampshire, United States. The population was 25,494 at the 2010 census, and an estimated 25,660 in 2017, making it the ninth-largest municipality in New Hampshire. There are four villages in the town: Merrimack Village (formerly known as Souhegan Village), Thorntons Ferry, Reeds Ferry, and South Merrimack. According to the United States Census Bureau, the town has a total area of 33.4 square miles (87 km2), of which 32.6 sq mi (84 km2) is land and 0.8 sq mi (2.1 km2) (2.48%) is water. The highest point in Merrimack is an unnamed hill in the nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$48,217 to $66,850
Merrimack, New Hampshire area prices
were up 1.4% from a year ago
View detail