Contact Center Quality Analyst jobs in Milwaukee, WI

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Milwaukee, WI FULL_TIME
  • Relativity Archiving Analyst
    Employment Type: Full-Time, Experienced
    Department: Information Technology

    CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity workspaces and file share folders and archiving or purging them. File shares will be moved to archive locations. Relativity workspaces will be archived using both Relativity ARM and a flat format which can be fully restored in Relativity or another system.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success
    • Collaborating with DOJ management, lead attorneys, and Section Chiefs on the disposition of data/files
    • Archiving older file shares
    • Archiving full Relativity workspaces using ARM
    • Archiving images, natives, text,
    • Archiving in flat format the metadata, coding fields, choices/tags
    • Documenting user interface
    • Documenting the archiving process for approval by the Senior IT Manager.
    • Evaluating and resolving any archiving issues.

    Qualifications
    • At least 3 years of hands-on experience with backend Relativity 2022 and prior.
    • At least 3 years of hands-on experience with archiving Relativity workspaces.
    • At least 3 years of hands-on experience with restoring Relativity archives workspaces.
    • Knowledge of Windows permissions and file transfer utilities.
    • Excellent written and oral communication skills required.
    • Experience working in a collaborative environment.
    • Must be a US Citizen
    • Must be able to obtain a Public Trust security clearance

    Ideally, you will also have
    • An undergraduate degree is strongly preferred; preferably in the computer science or management information/technology disciplines.
    • Experience in storage technology planning, performance capacity planning, and modeling, applications

    Our Commitment
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of meaningful government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 1 Month Ago
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Quality Analyst
  • U.S. Bank National Association
  • Milwaukee, WI FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succee...
  • 1 Day Ago
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Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview ***Candidate must reside within the state of Wisconsin and willing to complete training in-person in the Milwaukee office for the first two weeks*** Versiti is a fusion of donors, scientific ...
  • 1 Month Ago
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Contact Center Team Lead (Hybrid, FT, 2nd Shift)
  • Versiti, Inc.
  • Milwaukee, WI FULL_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 1 Month Ago
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Quality Assurance & Compliance Analyst
  • Global Power Components
  • Milwaukee, WI FULL_TIME
  • Global Power Components is a privately held, growing manufacturer of UL heavy gauge steel fuel tanks, trailers, large generator enclosures and modular metal enclosures for housing fully-equipped elect...
  • 1 Month Ago
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Quality Analyst & Expeditor
  • Global Power Components
  • Milwaukee, WI FULL_TIME
  • Global Power Components is a privately held, growing manufacturer of UL heavy gauge steel fuel tanks, trailers, large generator enclosures and modular metal enclosures for housing fully-equipped elect...
  • 9 Days Ago
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0 Contact Center Quality Analyst jobs found in Milwaukee, WI area

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Travel Nurse RN - PCU - Progressive Care Unit - $1,840 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Milwaukee,...
  • 4/26/2024 12:00:00 AM
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Travel Radiology Technologist - $2,891 per week
  • TRS Healthcare
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Milwaukee, Wisconsin. Job Descri...
  • 4/26/2024 12:00:00 AM
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Research Analyst
  • Expert Institute
  • Milwaukee, WI
  • ABOUT US Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win m...
  • 4/26/2024 12:00:00 AM
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Technical Support Technician
  • Connect Search Llc
  • Milwaukee, WI
  • Technical Support Technician Direct Hire Technical Support Technician opportunity with one of my clients based out of th...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - ED - Emergency Department - $1,847 per week
  • Hiring Now!
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Milwaukee, W...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - Neuro PCU - Progressive Care Unit - $2,125 per week
  • Adventist Health
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Milw...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - Telemetry - $2,125 per week
  • Adventist Health
  • Milwaukee, WI
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Milwaukee, Wisconsin. Job De...
  • 4/26/2024 12:00:00 AM
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Senior Software Engineer, iOS
  • Capital One
  • Milwaukee, WI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, iOS Do you love building and pion...
  • 4/22/2024 12:00:00 AM
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About Milwaukee, Wisconsin

Milwaukee lies along the shores and bluffs of Lake Michigan at the confluence of three rivers: the Menomonee, the Kinnickinnic, and the Milwaukee. Smaller rivers, such as the Root River and Lincoln Creek, also flow through the city. Milwaukee's terrain is sculpted by the glacier path and includes steep bluffs along Lake Michigan that begin about a mile (1.6 km) north of downtown. In addition, 30 miles (48 km) southwest of Milwaukee is the Kettle Moraine and lake country that provides an industrial landscape combined with inland lakes. According to the United States Census Bureau, the city has ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$44,214 to $61,299
Milwaukee, Wisconsin area prices
were up 1.8% from a year ago
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