Contact Center Quality Analyst jobs in New York
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- Network Analyst
-
Commack, NY
FULL_TIME
-
POSITION PROFILE
This is an entry level technical operations position whose main responsibilities include monitoring and administration of production servers, network devices, applications, and systems. This position reports to the Manager II, ITS Network Operations and the quality of work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.
QUALIFICATIONS (Education, Experience, and Certifications)
- 1 or more years of experience in managed IT.
- Associate degree in computer science or closely related field preferred
- Technical certifications (MCSE, A , ITIL, CCNA, etc.)
SCHEDULE
Friday - Monday
6:00 AM - 4:00 PM
Job Type: Full-time
Pay: $27.00 per hour
Expected hours: 40 per week
Application Question(s):
- This shift of this role is from Friday to Monday (6:00 AM - 4:00 PM) Let us know if that is ok for for you.
- Hourly pay is $27. Let us know your salary expectations.
Experience:
- Network support: 1 year (Required)
Work Location: In person
- Just Posted
- Montefiore
-
Tarrytown, NY
FULL_TIME
- Supervises the activities of a designated administrative function to support operational goals and objectives. Schedules, assigns and monitors the work of staff. Department : Patient Access Center Bar...
- 9 Days Ago
- Bryant & Stratton College
-
Orchard, NY
FULL_TIME
- Position Status: Non-exempt Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Location: Online Educati...
- 11 Days Ago
- NBT Bank
-
Norwich, NY
FULL_TIME
- Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
- 11 Days Ago
- NBT Bank
-
Utica, NY
FULL_TIME
- Pay Range : $16.00 - $21.14The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan ...
- 13 Days Ago
- Church Pension Group Services Corporation
-
New York, NY
FULL_TIME
- Description Department: Client Services Job Type: Regular Full Time Education Level: BA/BS or combination of education and experience Required Years Experience: 6 Church Pension Group (CPG) is a finan...
- 2 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
- Sanford Health
-
Fargo, ND
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/19/2024 12:00:00 AM
- Sanford Health
-
Sioux Falls, SD
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- 4/19/2024 12:00:00 AM
- Chicago Lighthouse
-
Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/18/2024 12:00:00 AM
- Staff Management | SMX
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/17/2024 12:00:00 AM
- Staff Management | Smx
-
Chicago, IL
- Calling all data detectives in Chicago! Are you passionate about using analytics to drive smart business decisions? We h...
- 4/16/2024 12:00:00 AM
- Dish Network
-
- **Finance Director, Retail Wireless** CAROUSEL_PARAGRAPH * Englewood, Colorado; Overland Park, Kansas; Roseland, New Jer...
- 4/16/2024 12:00:00 AM
- Staff Management | SMX
-
Chicago, IL
- Job Description Job Description Calling all data detectives in Chicago! Are you passionate about using analytics to driv...
- 4/15/2024 12:00:00 AM
- Frontline Managed Services
-
Honolulu, HI
- Do you want to shift gears into a new IT career? We will steer your future towards the finish line! Frontline Managed Se...
- 4/15/2024 12:00:00 AM