Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Overview:
ZAPP Precision Strip is seeking a skilled and detail-oriented Quality Analyst - Laboratory Technician to join our team. This position will play a crucial role in conducting research and performing laboratory tests. Your expertise will contribute to the metallurgical testing of new materials to help confirm the improvement of future & existing processes.
Duties:
Qualifications & Requirements:
*Salary range is based upon prior background, education & experience
*Associates degree in quality, engineering, metallurgy, manufacturing systems or equal
*Certified ISO 9001 and/or AS9100 auditor experience a plus; must be able to pass internal auditor exam during training period
*Minimum 3-5 years in manufacturing or quality related position
*SAP knowledge a plus or other ERP system knowledge
*Excellent attention to detail and analytical skills
*Ability to work independently as well as part of a team
*Effective communication skills to collaborate with colleagues and present findings
Benefits:
- Competitive salary based on experience and qualifications
- Comprehensive health insurance package
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
Job Type: Full-time
Pay: $35,000.00 - $65,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Clear All
0 Contact Center Quality Analyst jobs found in New Bedford, MA area