Contact Center Quality Analyst jobs in New Bedford, MA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Analyst - Lab Technician
  • Zapp Precision Strip
  • New Bedford, MA FULL_TIME
  • Overview:

    ZAPP Precision Strip is seeking a skilled and detail-oriented Quality Analyst - Laboratory Technician to join our team. This position will play a crucial role in conducting research and performing laboratory tests. Your expertise will contribute to the metallurgical testing of new materials to help confirm the improvement of future & existing processes.

    Duties:

    • Perform metallurgical testing, including, but not limited to:
    • tensile testing
    • hardness testing
    • corrosion testing
    • microstructure evaluation
    • Sample preparation
    • PMI (Positive Material Identification)
    • Perform incoming material receipt and verification.
    • Cross-reference incoming material certifications system requirements
    • Log non-conforming product in company based systems noting appropriate details
    • Maintain quality documentation as directed
    • Assist in data entry associated with part code or part number creation.
    • Author work instructions or job aids for production processes

    Qualifications & Requirements:

    *Salary range is based upon prior background, education & experience

    *Associates degree in quality, engineering, metallurgy, manufacturing systems or equal

    *Certified ISO 9001 and/or AS9100 auditor experience a plus; must be able to pass internal auditor exam during training period

    *Minimum 3-5 years in manufacturing or quality related position
    *SAP knowledge a plus or other ERP system knowledge

    *Excellent attention to detail and analytical skills
    *Ability to work independently as well as part of a team
    *Effective communication skills to collaborate with colleagues and present findings

    Benefits:

    - Competitive salary based on experience and qualifications
    - Comprehensive health insurance package
    - Retirement savings plan
    - Paid time off and holidays
    - Professional development opportunities

    Job Type: Full-time

    Pay: $35,000.00 - $65,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Ability to Relocate:

    • New Bedford, MA 02745: Relocate before starting work (Required)

    Work Location: In person

  • 28 Days Ago

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Jr. Quality Analyst / Jr. Business Analyst
  • I.T. Excel LLC
  • Eastham, MA FULL_TIME
  • Company DescriptionI.T. Excel is a new breed of service firm - an industry-focused consulting and integration firm offering a broad range of solution offerings to clients from a broad range of Industr...
  • 2 Months Ago

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Quality Inspector - Wind - Massachusetts
  • Black & Veatch Quality Control
  • New Bedford, MA FULL_TIME
  • Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, e...
  • 2 Months Ago

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Center-based Board Certified Behavior Analyst - BCBA
  • Bay Coast Behavioral, LLC
  • River, MA FULL_TIME
  • Board Certified Behavior Analyst: BCBA/LABA Bay Coast Behavioral - Fall River, MA - Starting pay $75,000 -$80,000 - The Position: **Bilingual candidates strongly encouraged to apply!** With flexible h...
  • 5 Days Ago

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Center-Based Board Certified Behavior Analyst (BCBA)
  • The Stepping Stones Group
  • River, MA FULL_TIME
  • Board Certified Behavior Analyst (BCBA) New England ABA (NEABA), a Stepping Stones Group Company, is urgently hiring for a Full-Time Board Certified Behavior Analyst (BCBA) to work for our Fall River,...
  • 2 Months Ago

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Board Certified Behavior Analyst (BCBA)
  • Blue SEAS (Social Empowerment Autism Center)
  • East Freetown, MA FULL_TIME
  • Overview:We are seeking a highly skilled and dedicated Board-Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will play a critical role in providing behavioral health services to ind...
  • 7 Days Ago

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0 Contact Center Quality Analyst jobs found in New Bedford, MA area

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Business Intelligence Analyst
  • Blood Centers of America
  • West Warwick, RI
  • Reporting to the Sr. Vice President, Strategic Sourcing and Business Development, this position is responsible for speci...
  • 5/9/2024 12:00:00 AM

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Business Analyst
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Senior Business Analyst As part of an Agile squad, the Analyst will be examining business systems and processes to ident...
  • 5/9/2024 12:00:00 AM

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Senior Systems Analyst
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are curre...
  • 5/9/2024 12:00:00 AM

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Software Engineer in Test
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are curre...
  • 5/9/2024 12:00:00 AM

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Financial Analyst WI/HCG Central Data Strategy u0026 Costing Finance Team
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Job Description: Financial Analyst, WI/HCG Central Finance Role The Financial Analyst role is a member of the WI/HCG Dat...
  • 5/9/2024 12:00:00 AM

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Financial Analyst WI/HCG Central Data Strategy \u0026 Costing Finance Team
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Job Description: Financial Analyst, WI/HCG Central Finance Role The Financial Analyst role is a member of the WI/HCG Dat...
  • 5/8/2024 12:00:00 AM

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GSOC Account Manager
  • Allied Universal
  • Sharon, MA
  • Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give yo...
  • 5/6/2024 12:00:00 AM

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Systems Analyst (MDM)
  • Fidelity TalentSource LLC
  • Smithfield, RI
  • Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are curre...
  • 5/5/2024 12:00:00 AM

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$47,215 to $65,459
New Bedford, Massachusetts area prices
were up 1.6% from a year ago