Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Position Title: Software Quality Assurance Analyst
Department: 9030|IRI-Tech Transfer
Responsibilities:
The Software Quality Assurance Analyst reports to the Chief Technology Officer of the Informatics Research Institute (IRI). The Software Quality Assurance Analyst plays an important role in ensuring the quality and reliability of IRI software products. They are responsible for designing and executing test plans, identifying and reporting bugs, and collaborating with developers to resolve issues.
Key Responsibilities:
Qualifications:
Required Qualifications:
Preferred Qualifications:
Job Ad# (req2669)
Clear All
0 Contact Center Quality Analyst jobs found in New Iberia, LA area