Contact Center Quality Analyst jobs in Newark, NJ

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Rep.
  • The Atlantic Federal Credit Union
  • Springfield, NJ FULL_TIME
  • Description

    Staff Member’s Role: Work with the management team and co-workers to fulfill the Credit Union’s mission. Commit oneself to working to the best of your ability in both an individual and team environment.

    Job Summary

    Provide personalized banking services to members. Develop and maintain strong member relationships, assess needs, and sell Credit Union products and services. Ensures the highest level of quality service is provided to existing and potential members. This position involves extensive telephone interactions with members.

    Essential Functions

    Serving our members and prospective members by providing service and information in a pleasant, efficient manner via telephone, mail, and other correspondence, including:

    • Field and facilitate various member inquiries and requests, ensuring the highest level of satisfaction throughout each and every interaction.
    • Research and facilitate member inquiries and issues across all Credit Union accounts, services and products. Escalate as needed to appropriate departments.
    • Consistently apply a consultative approach to cross-selling additional Credit Union products and services; identify member needs during interactions, and offer appropriate solutions.
    • Facilitate and/or perform various servicing requests and transactions on member accounts.
    • Knowledge of how virtual chat works and is comfortable with using it
    • Meet and maintain required expectations to ensure proper call queue management through various changes in capacity (i.e.: adherence to work/break schedule, number of calls, duration of calls, availability in queue, call quality, etc.

    The Atlantic strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

    Requirements

    · Minimum high school diploma or GED equivalent.

    · At least two (2) years in a financial institution with similar job functions.

    · Strong interpersonal skills (oral and written communications), active listening, positive attitude.

    · Proficient in computer skills (i.e. Microsoft Office Suite) with the ability to learn new software as required.

  • 4 Days Ago

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Contact Center Representative
  • Abra Health
  • Secaucus, NJ FULL_TIME
  • Abra Health is seeking a Contact Center Representative to handle incoming and outgoing communication channels including phone, email, chat and text. You will be interacting directly with our patients,...
  • 2 Months Ago

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Clerk 3 - Contact Center (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type: Non Instructional - All Titles/Clerk 3Date Posted: 3/1/2023Location: Communications -300NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGE...
  • 16 Days Ago

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Professional Services Contact Center Engineer - (Front End)
  • RingCentral, Inc
  • Newark, NJ FULL_TIME
  • Professional Services Contact Center Engineer-(Front end)Job Type:Full TimeLocation:Remote, anywhere in the U.S.Department:ImplementationSay hello to possibilities.It's not everyday that you consider ...
  • 2 Days Ago

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Technology Director - Contact Center Digital Transformation
  • Wells Fargo
  • SUMMIT, NJ FULL_TIME
  • Wells Fargo is seeking a Contact Center Digital Transformation Leader – Technology Director who has experience with Contact Center as a Service (CCaaS) cloud solutions. About this role:As Wells Fargo ...
  • 7 Days Ago

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Quality Data Analyst
  • University Hospital, Newark NJ
  • Newark, NJ FULL_TIME
  • Overview The primary purpose of the Quality Data Analyst is to provide quantitative measurement and data analysis expertise under the direction of the Manager Data Analytics. Responsible for implement...
  • 22 Days Ago

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0 Contact Center Quality Analyst jobs found in Newark, NJ area

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Service Analyst remote position
  • Indotronix International Corporation
  • New York, NY
  • Position: Service Analyst Location: Remote Duration: 6 months Candidates who reside in US are eligible to apply for this...
  • 3/29/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 3/29/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 02/18/22
  • Analysts International Corp.
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 02/18/22 **Loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 02/18/22
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 02/18/22 **Loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 3/28/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 13 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 13 hours ago **...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Qonten
  • New York, NY
  • **Customer Service Representative** - | Sat, 15 Jan 2022 02:02:06 GMT Provide accurate, valid and complete information b...
  • 3/28/2024 12:00:00 AM

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Administrative Services Coordinator, Epidemiology Administration
  • City of New York
  • New York, NY
  • Job Description OPEN TO PERMANENT ASSOCIATE STAFF ANALYST AND THOSE WHO ARE REACHABLE ON THE ASSOCIATE STAFF ANALYST CIV...
  • 3/26/2024 12:00:00 AM

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$50,255 to $69,669
Newark, New Jersey area prices
were up 1.6% from a year ago