Contact Center Quality Analyst jobs in Oklahoma City, OK
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Quality Assurance Coordinator - Contact Center
- Love's Travel Stops & Country Stores
-
Oklahoma, OK
FULL_TIME
-
Req ID: 433410
BASIC PURPOSE : The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met. They will be responsible for identifying and reporting on metrics and quality for the Customer Engagement Contact Centers. They will take calls or assist with written communication, additional call monitoring and reporting as the business need requires.
MAJOR RESPONSIBILITIES:
Responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that service quality standards are being met.
Responsible for identifying and reporting on metrics and quality of the Customer Engagement Contact Centers.
Develop methods for quality improvement and tracking improvement over time, report and provide statistical analysis on feedback, and suggest strategy for long-term improvement of Customer Service opportunities.
Identify training needs and communicate any knowledge and skill gaps.
Other duties assigned as needed.
EDUCATION AND EXPERIENCE:
Education:
HS Diploma or equivalent required
College diploma or university degree in the field of computer science and/or two years equivalent work experience
Experience:
Experience working in a team-oriented, collaborative environment.
At least 6 months experience in current role.
SKILLS AND PHYSICAL DEMANDS:
Skills:
Knowledge of basic computer hardware and peripherals
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation
Ability to manage numerous competing demands in an extremely high-stress environment.
Excellent verbal and written communication skills.
Knowledge of Microsoft Office.
Typical Physical Demands :
Requires prolonged sitting, some bending and stooping.
40-hour on-site work week
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator.Requires normal range of hearing and vision.
Job Function(s): Corporate
Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets
Speedco, the light mechanical and trucking service specialists
Musket, a rapidly growing, Houston-based commodities supplier and trader
Trillium, a Houston-based alternative fuels expert - 1 Month Ago
Quality Assurance Coordinator - Contact Center
- Love's
-
Oklahoma, OK
FULL_TIME
- Req ID: 433410 BASIC PURPOSE: The Contact Center Quality Assurance Coordinator is responsible for reviewing agent work (i.e. Calls and/or written communication and documentation) to determine that ser...
- 1 Month Ago
Avaya Contact Center
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
- Please find below the JD for this requirement. We are looking for Avaya UC resource. JD – Should have 7 years of experience in managing Avaya Aura technology. Handling CCT L2 / L3 / L4 tasks for Avaya...
- 6 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 11 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 11 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 13 Days Ago
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0 Contact Center Quality Analyst jobs found in Oklahoma City, OK area
NetSuite Engineer
- American Express Global Business Travel
-
Oklahoma City, OK
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
- 4/19/2024 12:00:00 AM
Principal or Senior Financial Analyst
- Nutanix
-
Oklahoma City, OK
- Principal or Senior Financial Analyst - GTM Finance Hungry, Humble, Honest, with Heart! About Nutanix Nutanix is disrupt...
- 4/19/2024 12:00:00 AM
Travel CT Technologist - $1,794 per week
- Hiring Now!
-
Oklahoma City, OK
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Oklahoma City, Oklahoma. Job Descriptio...
- 4/19/2024 12:00:00 AM
Project Controls Senior Analyst
- Black & Veatch
-
Oklahoma City, OK
- **Project Controls Senior Analyst** Date: Mar 23, 2024 Location: Overland Park, KS, US US Atlanta, GA, US Ann Arbor, MI,...
- 4/18/2024 12:00:00 AM
Data Analyst
- Cardinal Health
-
Oklahoma City, OK
- **What Data Analytics brings to Cardinal Health:** The Data & Analytics Function oversees the analytics life-cycle in or...
- 4/18/2024 12:00:00 AM
Contracts Compliance Analyst Intern (Summer 2024)
- Amentum
-
Oklahoma City, OK
- **Contracts Compliance Analyst Intern (Summer 2024). This is a remote-telework opportunity. Pays between $17-$22 per hou...
- 4/18/2024 12:00:00 AM
Project Controls Analyst
- Black & Veatch
-
Oklahoma City, OK
- **Project Controls Analyst** Date: Apr 5, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
- 4/17/2024 12:00:00 AM
Local Contract Speech Language Pathologist - $48 per hour
- Hiring Now!
-
Oklahoma City, OK
- Supplemental Health Care is seeking a local contract Speech Language Pathologist for a local contract job in Midwest Cit...
- 4/15/2024 12:00:00 AM
About Oklahoma City, Oklahoma
Oklahoma City lies along one of the primary corridors into Texas and Mexico, and is a three-hour drive from the Dallas-Fort Worth metroplex. The city is in the Frontier Country region in the center of the state, making it an ideal location for state government.
According to the United States Census Bureau, the city has a total area of 620.34 square miles (1,606.7 km2), of which 601.11 square miles (1,556.9 km2) is land and 19.23 square miles (49.8 km2) is water.
Oklahoma City lies in the Sandstone Hills region of Oklahoma, known for hills of 250 to 400 feet (120 m) and two species of oak: blac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$40,611 to $56,304
Oklahoma City, Oklahoma area prices
were up 1.2% from a year ago
were up 1.2% from a year ago