Contact Center Quality Analyst jobs in Peoria, IL

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Workforce Analyst Contact Center
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • Overview

    Expected pay for this position is $21.30 - $25.05/hour. Actual pay will be determined by experience, skills and internal equity.

     

    POSITION SUMMARY: The Workforce Analyst maintains a multi-channel Workforce Management (WFM) platform within OSF. The Workforce Analyst focuses on planning and optimizing the performance of OSF agents by analyzing pertinent data, historical performance, and trends in order to manage service levels, staff schedules, and schedule changes to achieve maximum efficiency and occupancy. This includes configuration of skills, call and multi-channel routing, historical trends, and anomalies.


    Qualifications

    REQUIRED QUALIFICATIONS:

    • Education: High School/GED
    • Experience: 3 years of experience in scheduling, staffing analysis, or workforce management
    • 2 years of experience in a call center environment
    • Experience using reporting tools
    • Other skills/knowledge: Customer service and communication skills, including patience and flexibility with a variety of user knowledge levels and skill sets.

     

    PREFERRED QUALIFICATIONS:

    • Education: Associate's Degree
    • Other skills/knowledge: Familiarity with OSF services, organizational practice, principles, and mission.

     

    OSF HealthCare is an Equal Opportunity Employer.

  • 28 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 1 Day Ago

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Business Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 4 Days Ago

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Document Management Analyst I
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Document Management Analyst IEmployment Type: Full Time, Entry-levelDepartment: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the c...
  • 1 Day Ago

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Technical Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Technical Analyst (Data Analytics) Employment Type: Full-Time, ExperiencedDepartment: Legal/ Information TechnologyCGS is seeking a Technical Analyst to join our team supporting a wide-ranging technic...
  • 1 Day Ago

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Litigation Systems Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Litigation Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Litigation Support CGS is seeking a Systems Analyst to join our team supporting a wide-ranging technical support initiative f...
  • 1 Day Ago

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0 Contact Center Quality Analyst jobs found in Peoria, IL area

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Peoria, IL
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Peoria, Illinois. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Peoria, IL
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Peoria, Illinois. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Neuro PCU - Progressive Care Unit - $1,990 per week
  • Adventist Health
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Peor...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Acute Care - $1,990 per week
  • Adventist Health
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Acute Care for a travel nursing job in Peoria, Illinois. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,553 per week
  • Adventist Health
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,102 per week
  • PRN Healthcare
  • Peoria, IL
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Peoria, Illinois. Job Descr...
  • 3/28/2024 12:00:00 AM

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Sr. Software Engineer (Android)
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Android) Are you excited by travel? ...
  • 3/26/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/25/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,881 to $59,446
Peoria, Illinois area prices
were up 1.3% from a year ago