Contact Center Quality Analyst jobs in Petaluma, CA

LGC Biosearch Technologies locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, primarily oligonucleotides and supporting reagents, for our diverse customer base. We believe in Science for a Safer World and have embodied our mission by supporting first responders during the COVID-19 pandemic where our Biosearch Technologies portfolio has been and continues to be enabling millions of PCR tests worldwide. We are currently seeking candidates who are up for the challenge of operating in a high-growth, purpose-driven organization.

About the Role:

The Quality Control (QC) Analyst I focuses on the performance of analytical and functional testing activities within the QC chemistry lab. They are responsible for testing intermediate and finished chemical products, analysing the results of the QC testing and comparing results to established specification and customer requirements. In addition, they perform testing and/or review of incoming goods. This position reports to the Quality Control Supervisor or Quality Control Manger.

This position requires a thorough understanding of basic laboratory etiquette, laboratory safety and chemical competency. This position will offer an in-depth understanding of the Quality Control process while additionally expanding knowledge of general analytical laboratory equipment such as the use of an HPLC, Spectrophotometer, and DNA synthesizers.

• Completing analytical Quality Control activities for Chemical products in accordance with established procedures.
• Ensuring products tested adhere to established specifications and customer requirements for product release.
• Recommending product disposition and updating records associated with chemical products and incoming goods for review by QC management and Quality Assurance.
• Operating and maintaining standard equipment within the QC Chemistry Laboratory (e.g., DNA synthesizers, HPLCs, Spectrophotometers, IR, pH Meters, Karl Fisher apparatus and Mass Spectrometers).
• Performing general laboratory maintenance and upkeep activities (e.g., loading buffers onto instruments, cleaning of the laboratory, ect).
• Labelling products and incoming goods with an appropriate status label after product disposition (e.g., Approved, Rejected, ect).
• Interacting directly with the Manager of QC Chemistry to understand testing prioritization and obtain daily assignments.
• Performing standard laboratory operations, including but not limited to: dispensing chemicals, performing volumetric and gravimetric measurements, performing dilutions and preparing solutions for use in the QC Chemistry Lab.
• Assisting in verifying and documenting Quality Control activities and procedures.
• Effectively communicate with Quality Control leadership regarding required deadlines of product requests for customers or internal orders.
• Effectively communicate and coordinate with internal suppliers, team members, and QC leadership to assure the most efficient use of time and resources.
• Effectively communicate with maintenance staff to ensure equipment is functional and available for use.
• Recommend product disposition and update records associated with chemical products and incoming good for review by QC management and Quality Assurance.
• Ensure appropriate work instructions are in place as well as write and review QC procedures and documents with the objective of improving efficiency, complying with applicable quality and safety standards, and to ensure the continuous improvement of processes.
• Proactively interface with production groups and internal customers to identify and implement areas of continuous improvement.
• Execute on objectives and goals to support a positive, efficient, and motivated team.
• Make recommendations to management as necessary regarding resources required to meet QC objectives, including equipment, employees, and space allocation.
• Provide status reports and updates in short communications to QC Leadership as needed.
• Maintain a safe, organized, and clean lab space.
• Perform routine maintenance on process equipment and workspace.
• Follows all guidelines/policies for safety (e.g. wears PPE).
• Has consistent and proper documentation practices in accordance with QA standards.
• Is self-sufficient and has strong time management skills; takes initiative.
• Can take out solvent and aqueous waste as well as lab debris if necessary.

Qualifications:

• Bachelor’s degree in a relevant field such as Chemistry, Biochemistry, Chemical Engineering, Pharmaceutical Sciences, or other directly related field. In rare cases, comparable demonstrated competence and experience in the relevant area may be used to substitute in whole or in part for the Bachelor’s degree.
• Hands-on chemistry laboratory setting is required.
• Able to work effectively in a matrix organization

Preferred

• A minimum of 1 years of hands-on industry experience with HPLC.
• A minimum of 1 years of hands-on QC experience.
• A minimum of 1 years of highly accurate and successful GDPs in a regulated environment.
• Demonstrate proficiency to meet the requirements of a Quality Control Analyst I.

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

The typical pay range for this role is:

Minimum: $ 23.787 /Hourly

Maximum: $ 39.645 /Hourly

This range represents the low and high end of the anticipated salary range for the California -based position. The actual base salary will depend on several factors such as: experience, skills, and location.