Contact Center Quality Analyst jobs in Petersburg, VA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Quality Review Coordinator
- Iron Bridge Recovery Center (10-Main Chester VA)
-
Chester, VA
OTHER
- Quality Review Coordinator | Summit Healthcare Mgmt | Chester, Virginia About the Job: The Quality Review Coordinator provides support activities for the Quality Improvement department by assisting the Director in completing all regulatory related duties including Joint Commission ICM reviews, corporate quality initiatives, and LCD audits on all Medicare clients. Assists Department Directors and staff to meet compliance with facility policies and procedures and regulatory and accrediting agencies to ensure that there is a safe environment in which to provide quality care. Roles and Responsibilities: · Assists in maintaining accreditation compliance, client safety goals and other state or licensing requirements. · Audits program components to ensure compliance with contracts, licensing, and accreditation standards. · Assists in the development and oversight of corrective action plans to address deficiencies in contract compliance. · Maintains updated policy and procedure manuals and electronic and physical database. · Assists in the attainment and renewal of accreditation and licensing for the facility. · Maintains and analyzes incident reports to support PI data collection and reporting needs and direction. Enters data into computer database for reporting and tracking purposes. · Assists in the development of new programming and program expansion projects including quality related training. · Assists in the initiation and oversight of the follow-through for program improvement initiatives and corrective actions. · Completes quality analysis reports and identify recommendations for improvement. · Facilitates document processing between managers and committees. · Assists Department Directors and staff as needed to maintain compliance with regulatory guidelines and policy implementation. · Associate’s degree within a clinical field such as nursing or counseling required. Bachelor’s degree in a clinical field preferred. · Three or more years’ experience working in a human services organization with implementation of performance improvement and/or evaluation activities. · One or more years' experience performing work supporting Joint Commission/CARF accreditation preferred. · CPR and de-escalation certification required (training available upon hire and offered by facility). Why Iron Bridge Recovery Center (10-Main Chester VA)?Iron Bridge Recovery Center (10-Main Chester VA) offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Iron Bridge Recovery Center (10-Main Chester VA) is an EOE. Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
- 20 Days Ago
Contact Ranger
- Occoneechee State Park
-
Clarksville, VA
PART_TIME
- Hiring Rate: $12.85 per hour Contact Rangers provide the first point of contact for visitors at the Visitor Center and Contact Station. Primary duties include collecting entrance fees, registering cam...
- 10 Days Ago
Front Office Sales (Moving Coordinator)
- Quality Moving Services
-
Petersburg, VA
PART_TIME
- Job DescriptionHandle incoming phone calls, answer questions and take messages as necessaryCheck emails throughout the day, respond to all emails in a timely manner and mark any follow-upFollow up on ...
- 1 Day Ago
Moving Specialist
- Quality Moving Services
-
Petersburg, VA
FULL_TIME
- Job Description Handle incoming phone calls, answer questions and take messages as necessary Check emails throughout the day, respond to all emails in a timely manner and mark any follow up Follow up ...
- 7 Days Ago
Front Desk Clerk
- Quality Inn Burkeville
-
Burkeville, VA
PART_TIME
- Overview:We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in prov...
- 7 Days Ago
Professional Driver
- Quality Moving Services
-
Petersburg, VA
FULL_TIME
- Job Description Experience Driving a 26ft.- non-CDL truck. Drivers need a good driving record and be able to move household and office furniture. Must have a high school diploma. Must be able to work ...
- 24 Days Ago
Filters
- Current Active Filter
- Petersburg, VA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst jobs found in Petersburg, VA area
Travel Nurse RN - CVICU - $2,044 per week
- Hiring Now!
-
Virginia State University, VA
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Petersburg, Virginia. Job Descri...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - PACU - Post Anesthesia Care - $1,955 per week
- Hiring Now!
-
Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Hopewell, ...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,026 per week
- Hiring Now!
-
Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Hopewell, Virginia. Job Desc...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,882 per week
- Hiring Now!
-
Hopewell, VA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Hopewell, Virginia. Job Descr...
- 4/24/2024 12:00:00 AM
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
- Hiring Now!
-
Glen Allen, VA
- Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Richmond, Virginia. Job Description & Requireme...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $2,152 per week
- Adventist Health
-
Virginia State University, VA
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Petersburg, Virginia. Job Des...
- 4/23/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $2,116 per week
- Hiring Now!
-
Midlothian, VA
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Midlothian, Virginia. ...
- 4/23/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $2,342 per week
- Hiring Now!
-
Midlothian, VA
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Midlothian, Virginia. ...
- 4/23/2024 12:00:00 AM
About Petersburg, Virginia
Petersburg is located at 37°12′46″N 77°24′1″W / 37.21278°N 77.40028°W / 37.21278; -77.40028 (37.21295, -77.400417).
According to the United States Census Bureau, the city has a total area of 23.2 square miles (60.1 km2), of which 22.9 square miles (59.3 km2) of land and 0.2 square miles (0.5 km2) (1.1%) is water.
Petersburg is located on the Appomattox River at the fall line, which marks the area where the Piedmont region (continental bedrock) and the Atlantic coastal plain (unconsolidated sediments) meet. The fall line is typically prominent where a river crosses its rocky boundary, as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,146 to $59,819
Petersburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago