Contact Center Quality Analyst jobs in Pierre, SD

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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FOIA Analyst
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • FOIA Analyst
    Employment Type: Full Time, Mid-Level
    Department: Information Technology

    CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
    • Intake incoming requests and prepare FOIA request folders.
    • Enter request data in the FOIA tracking database.
    • Draft response letters and other FOIA correspondence.
    • Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
    • Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
    • Coordinate searches for responsive documents and identify duplicate records.
    • Review program records for responsiveness and offer release determinations.
    • Ensure released materials do not contain information exempted under the applicable exemptions.

    Qualifications:
    • Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
    • Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
    • Experience redacting records with trade secrets and confidential commercial information.
    • Ability to read, write, speak, and understand English.
    • Ability to work independently.
    • Excellent oral and written communication skills.
    • Ability to obtain a government security clearance.

    Ideally, you will also have:
    • Prior federal government experience is valued.
    • Experience with FOIA tools like FOIA EXPRESS.
    • Experience using SecureRelease.
    • Active security clearance preferred.

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 28 Days Ago
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Digital Forensic Analyst I
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
  • 28 Days Ago
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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 28 Days Ago
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Auditor
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
  • 11 Days Ago
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Courtroom Presentation Specialist
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
  • 11 Days Ago
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Paralegal/Legal Assistant I
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
  • 11 Days Ago
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0 Contact Center Quality Analyst jobs found in Pierre, SD area

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Senior Benefit Plan Configuration Analyst - Preferably Remote in the California market
  • Prime Therapeutics
  • Pierre, SD
  • Prime Therapeutics Senior Benefit Plan Configuration Analyst - Preferably Remote in the California market Pierre , South...
  • 4/22/2024 12:00:00 AM
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Federal Program Analyst (Remote)
  • Sans Institute
  • Pierre, SD
  • SANS Institute Federal Program Analyst (Remote) Pierre , South Dakota Apply Now SANS Institute (SANS) launched in 1989 a...
  • 4/22/2024 12:00:00 AM
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Telephony Network Analyst
  • Marriott
  • Pierre, SD
  • Job Number24046859Job CategoryInformation TechnologyLocationCEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, Unit...
  • 4/22/2024 12:00:00 AM
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Patient Services Representative (PSR) -Full-time
  • Avera Marshall
  • Pierre, SD
  • Join the team at Avera! Love Where You Work: Work at Avera where current employees rate their satisfaction at 94%. Join ...
  • 4/22/2024 12:00:00 AM
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Patient Services Representative (PSR) -Full-time
  • Avera Health
  • Pierre, SD
  • Full Time ASM Specialty 100 MAC Ln Clerical/Administrative Day/Evening Shift Join the team at Avera! Love Where You Work...
  • 4/22/2024 12:00:00 AM
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Senior Customer Care Operations Manager
  • Bluepeak
  • Pierre, SD
  • "We Push the Boundaries of Possibilities for our Communities." Bluepeak is seeking an experienced and resourceful Sr. Ma...
  • 4/22/2024 12:00:00 AM
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Customer Service Rep- State Farm Agent Team Member
  • Kari Bauman Agency Llc
  • Pierre, SD
  • Job Description Job Description Busy insurance & financial service office is looking for a Customer Service representati...
  • 4/19/2024 12:00:00 AM
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Greeter
  • Walmart
  • Pierre, SD
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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About Pierre, South Dakota

Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota. Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$37,453 to $51,926
Pierre, South Dakota area prices
were up 0.8% from a year ago
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