Contact Center Quality Analyst jobs in Pittsburgh, PA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst jobs

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Pittsburgh, PA FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionKindly find the JD below for your reference.              Title: Business Analyst - Contact CenterLocation: Pittsburgh, PAType: Fulltime// PermanentCompensation: Base Salary Benefits relocation expenses (if required)Interview Process: Phone and Skype HireRoles & Responsibilities:Work will be focused on delivery of a new and Enhancements for Retail IVR systemConduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. Document business requirements, functional/non-functional requirements, use cases and call flows.Define Business Solutions around IVR and Routing Requirements.Assist with users acceptance testing.Employs traceability of requirementsEnsures sign-off and baseline of requirementsAnticipates and actively resolves problems and issues with requirements.Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.Strong and Clear Communication SkillsSDLC - Agile Experience is a plusMust have Skills:5-6 years of 'Progressive' Business Analyst ExperienceCall Center/Routing/IVR experienceStrong communication SkillsProficient in requirements gathering documentationSDLC - Waterfall/Agile. Agile experience is a plusUnderstanding of Nuance VUI documentationNice to have:Banking or Credit Card industry experience backgroundUnderstanding of Mortgage and Loan ProcessSDLC -AgileClarity v13Thanks & Regards…------------------------------Prabhat kumarTel: 856-842-1988 Ext - 143Ventures Unlimited Inc.Additional InformationInterested candidate Please call ma at Phone: 856-842-1988 Ext 143,
  • 1 Month Ago
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Contact Center Planning Analyst - Enterprise Complaints
  • B10 Wells Fargo Bank, N. A.
  • Des Moines, IA FULL_TIME
  • Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” i...
  • 16 Days Ago
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Contact Center Specialist (Scheduling)
  • UPMC
  • Pittsburgh, PA FULL_TIME
  • Job Summary: Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excel...
  • 26 Days Ago
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Contact Center Operator - Full Time
  • Washington Health System
  • Washington, PA FULL_TIME
  • The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy,...
  • 17 Days Ago
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Quality Analyst
  • Robert Half
  • Sewickley, PA PER_DIEM
  • TITLE: Healthcare Records Quality AnalystCONTENT DESCRIPTION: Exceptional People to provide Compassionate Care as a Healthcare Records Quality Analyst at the Sewickley campus. Our staff are responsibl...
  • 12 Days Ago
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Contact Center Specialist - Neurosurgery (UPMC Presbyterian - Oakland, PA)
  • UPMC
  • Pittsburgh, PA FULL_TIME
  • UPMC Department of Neurosurgery is hiring a full-time Contact Center Specialist to support their team onsite at UPMC Presbyterian Hospital in Oakland, PA! In this position, you will work in office fro...
  • 7 Days Ago
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0 Contact Center Quality Analyst jobs found in Pittsburgh, PA area

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Business Systems Analyst
  • CGI Technologies and Solutions, Inc.
  • Pittsburgh, PA
  • **Business Systems Analyst** **Category:** Business Analysis (functional and technical) **Main location:** United States...
  • 4/23/2024 12:00:00 AM
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IT Service Analyst
  • Kelly
  • Cranberry Twp, PA
  • Length: 4 months (Possibility of extension) Type: Contract W2 Pay Rate: $21.63/hr. (W2) Schedule: Mon-Fri 7:00am-4:00pm....
  • 4/22/2024 12:00:00 AM
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Sr. Business Analyst- Regulatory Reporting
  • PNC Financial Services Group, Inc.
  • Pittsburgh, PA
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/22/2024 12:00:00 AM
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Customer Service - Collections Analyst
  • Pgh2o
  • Pittsburgh, PA
  • **Customer Service - Collections Analyst** 1200 Penn Ave, Pittsburgh, PA 15222, USA Req #18 Monday, July 19, 2021 The Pi...
  • 4/21/2024 12:00:00 AM
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Senior Model Developer
  • PNC Financial Services Group, Inc.
  • Pittsburgh, PA
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/21/2024 12:00:00 AM
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Business Analytics Consultant - SQL, Python, R, Hadoop, Oracle, Spark, Pyspark and Teradata.
  • PNC Financial Services Group, Inc.
  • Pittsburgh, PA
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/21/2024 12:00:00 AM
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Security Analyst
  • PNC Financial Services Group, Inc.
  • Pittsburgh, PA
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 4/21/2024 12:00:00 AM
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K
IT Service Analyst
  • Kelly
  • Cranberry Township, PA
  • Length: 4 months (Possibility of extension) Type: Contract W2 Pay Rate: $21.63/hr. (W2) Schedule: Mon-Fri 7:00am-4:00pm....
  • 4/20/2024 12:00:00 AM
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About Pittsburgh, Pennsylvania

Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S. Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,813 to $60,744
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago
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