Contact Center Quality Analyst jobs in Portsmouth, VA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Construction Quality Assurance Representative
  • Contact Government Services, LLC
  • Norfolk, VA FULL_TIME
  • Construction Quality Assurance Representative

    Employment Type: Full Time

    Department: Project Management


    Here at CGS, we are looking for a hardworking individual with ample experience performing oversight on large-scale construction projects.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success

    - Act as a professional advisor and/or technical representative to the Contracting Officer managing the quality assurance process during the Construction Contractors’ performance of projects. 

    - Provide services and expertise to ensure the comprehensive project controls are integrated into the process to help manage time, cost, scope, quality, and safety issues.

    - Participating in discussions and reviews of RFPs and designs before construction commences to ensure they are in alignment with best practices and applicable codes and unified facilities criteria.

    - Providing on-site inspection and oversight of contractor performance, ensuring execution in the field adheres to project parameters and approved plans/specifications. 

    - Advises the government of any deviations/changes for approval or construction contract modification.

    - Representing government equities/interests in the execution of construction projects.

    - Performing technical quality assurance checks of construction work.

    - Reviewing contractor invoices for accuracy and recommending approval/rejection to the government.


    Qualifications

    - High School Diploma

    - 7 years of experience performing construction oversight duties of both renovation and new construction projects.

    - Experience with ground-up construction and multi-trade renovations of single and multi-story facilities in the commercial and government sectors.


    Ideally, you will also have:

    - Excellent communication and time-management skills


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

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  • 1 Month Ago

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides on...
  • 13 Days Ago

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Import Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 18 Days Ago

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Import Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 19 Days Ago

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Export Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 7 Days Ago

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 10 Days Ago

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0 Contact Center Quality Analyst jobs found in Portsmouth, VA area

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson and Coker
  • Norfolk, VA
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Norfolk, Virginia. Job Description & Requiremen...
  • 4/23/2024 12:00:00 AM

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Draftsperson/Technical Drawing Analyst
  • CGI Group, Inc.
  • Norfolk, VA
  • Draftsperson/Technical Drawing Analyst Position Description CGI Federal is seeking a candidate to support development an...
  • 4/22/2024 12:00:00 AM

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Sr Modernization Integration Analyst
  • Mantech
  • Portsmouth, VA
  • Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Orga...
  • 4/22/2024 12:00:00 AM

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Fire Alarm Technician II
  • Innova Solutions
  • Norfolk, VA
  • Innova Solutions is immediately hiring for a Fire Alarm Tech Position type: Direct Hire Location: Norfolk, VA Innova Sol...
  • 4/22/2024 12:00:00 AM

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Travel Respiratory Therapist - $1,639 per week
  • Hiring Now!
  • Norfolk, VA
  • Supplemental Health Care is seeking a travel Respiratory Therapist for a travel job in Norfolk, Virginia. Job Descriptio...
  • 4/22/2024 12:00:00 AM

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Customer Support (Help Desk) Analyst- Secret Clearance
  • Enterprise Horizon Consulting Group
  • Yorktown, VA
  • Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consultin...
  • 4/21/2024 12:00:00 AM

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Automation and Documentation Specialist
  • ABNB Federal Credit Union
  • Chesapeake, VA
  • Employee Perks Competitive compensation with opportunities for annual raises and promotions Community focused culture th...
  • 4/20/2024 12:00:00 AM

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Fire Alarm Technician II
  • Innova Solutions
  • Norfolk, VA
  • Innova Solutions is immediately hiring for a Fire Alarm Tech Position type: Direct Hire Location: Norfolk, VA Innova Sol...
  • 4/19/2024 12:00:00 AM

Portsmouth is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 95,535. It is part of the Hampton Roads metropolitan area. The Norfolk Naval Shipyard, often called the Norfolk Navy Yard, is a historic and active U.S. Navy facility that is actually located in Portsmouth rather than Norfolk; the original name "Gosport" was changed to "Norfolk" to reflect its location in what is now the former Norfolk County, Virginia. The shipyard upgrades, remodels, and repairs ships of the US Navy and is one of the few facilities in the world with the capability to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$41,901 to $58,093
Portsmouth, Virginia area prices
were up 1.2% from a year ago