Contact Center Quality Analyst jobs in Poughkeepsie, NY

Poughkeepsie, NY FULL_TIME

Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.

When we invest in our employees, we create a rewarding, satisfying culture that benefits all! With great starting pay (from $17 / hr.

the ability to work from home, and potential career growth, we are calling all customer service professionals who are interested in a full-time Customer Service Representative / Contact Center remote position with our amazing company!

We provide training, tools, personal and professional improvement resources, and routines that will help you be the best you can be on the job, with our team, and in your personal life! You bring the desire to succeed and energy to make it happen, and we'll help you get there!

Candidates have to live no more than an 1 hour drive from Poughkeepsie NY. (NY state)

Job Duties : We're seeking a candidate with a positive attitude, strong communication skills, and problem-solving abilities to join our team.

Key attributes include professionalism, patience, excellent phone etiquette, and organizational skills. The ideal candidate should enjoy interacting with people, be detail-oriented, and have multitasking abilities.

Job duties include handling high-volume calls in a call center environment, scheduling customer estimates, addressing inquiries about products / services / policies, and managing messages and call routing.

The candidate must maintain a positive and professional demeanor, meeting estimated goals even during busy periods.

We are big on personal and career growth, loyalty, and caring. We want our team to achieve their goals and aspirations. We fully invest in our team and strive to curate a comfortable work environment.

We provide positive, professional, and respectful communication with every fellow employee. Through our provided training, defined career paths, and promotions from within, it is easy to succeed.

Our great culture is also supported through company events that encourage employee interaction and interpersonal relationships.

Don't settle for a fixer-upper career, join us!

This is a remote position.