Contact Center Quality Analyst jobs in Reston, VA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Quality Analyst I, Day Shift, Support Center
- Support Center - Shared Services
-
Gaithersburg, MD
FULL_TIME
- Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire a Quality Analyst who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As a Quality Analyst I you will: • Accurately performs monthly close activities using established operating procedures • Provides timely, actionable data and analysis with recommended actions to stakeholders • Performs ongoing surveillance of clinical and patient safety event data to identify and communicate opportunities for improved patient outcomes and trends indicating (potential) operational/clinical issues • Serves as subject matter expert for patient quality and safety performance metrics for assigned service lines • Administers users, tables, forms, reports and processes within the AHC event management system (RL Solutions) within the established change management practices. • Executes test scripts and performs maintenance for assigned systems Computer proficiency; expert level MS Office (especially Outlook, Excel, Word and Power Point) • Project management skills • Leadership and organizational skills • Strong verbal and written skills in English, including communication skills that promote interpersonal relations and customer service • Ability to work independently, multi-task and work within tight deadlines. • Ability to work comfortably with all levels of user throughout the AHC organization Qualifications include: • Bachelor’s degree required • Minimum of five years relevant experience, including at least three years in position of progressive responsibility. • Minimum two years direct experience with quality and regulatory/accreditation affairs. • Proficient in Power BI, Tableau, SharePoint and analytics tools preferred • Prior healthcare data analysis experience preferred. •Knowledge of Center for Medicare Services (CMS), The Joint Commission (TJC), and/ or Maryland's Health Services Cost Review Commission (HSCRC) preferred. Work Schedule: Monday - Friday At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise 403(b) retirement plan Free Employee parking Benefits Eligible Positions: Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO] Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members Subsidized childcare at participating childcare centers As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office. Our Mission: We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County. Notice of E-Verify Participation
- 7 Days Ago
Quality Assurance Analyst
- Career Center
-
ROCKVILLE, MD
FULL_TIME
- Job Title Quality Assurance Analyst Job Classification Salaried Job Type full-time Category Service Delivery Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description LCG, Inc. pro...
- 1 Month Ago
Quality Control Analyst
- Career Center
-
ROCKVILLE, MD
FULL_TIME
- Job Title Quality Control Analyst Job Classification Salaried Job Type full-time Category Information Technology Location ROCKVILLE, MD 20852 US (Primary) # of Hires Needed 1 Job Description Quality C...
- 1 Month Ago
Contact Center Manager
- Andrews Federal Credit Union
-
Suitland, MD
FULL_TIME
- Are you ready for an exciting career in the financial services industry? If so, Andrews Federal is the place for you! Andrews Federal is a transformative, international financial institution, proud to...
- 11 Days Ago
Contact Center Rep (Winchester)
- TEKsystems
-
Front Royal, VA
FULL_TIME
- Aston Carter is currently seeking qualified candidates for a Member Service Representative position to start with a Fortune 100 Company in Winchester, VA! This role consists of fully onsite training i...
- 15 Days Ago
Contact Center Team Lead
- RadNet
-
Frederick, MD
FULL_TIME
- Job Summary The Contact Center Team Leader will be primarily be responsible for answering agent questions, troubleshooting and overseeing intra-day operations activities (i.e., call handling, escalate...
- 15 Days Ago
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0 Contact Center Quality Analyst jobs found in Reston, VA area
Service Delivery Analyst (Jr.) - U.S. Citizenship Required
- CGI
-
Fairfax, VA
- Service Delivery Analyst (Jr.) - U.S. Citizenship Required Category: Project Management Main location: United States, Vi...
- 4/19/2024 12:00:00 AM
Customer Support Analyst (Spanish/Portuguese)
- Visa Inc.
-
Ashburn, VA
- **Company Description** Fraedom has a heritage of doing things differently. Over the past 20 years, we've been developin...
- 4/19/2024 12:00:00 AM
Customer Support Analyst
- visaeurope.lu
-
Ashburn, VA
- **Company Description** As the world's leader in digital payments technology, Visa's mission is to connect the world thr...
- 4/19/2024 12:00:00 AM
Customer Support/Budget Analyst (Financial Accounting System)
- E-volve Technology Systems, Inc.
-
Reston, VA
- **WelcomeWere Glad to See You** **** **Our Team** Were a customer-oriented team operating in a fast-paced, engaging envi...
- 4/18/2024 12:00:00 AM
Customer Support Analyst (Spanish/Portuguese)
- Visamiddleeast
-
Ashburn, VA
- **Company Description** Fraedom has a heritage of doing things differently. Over the past 20 years, we've been developin...
- 4/18/2024 12:00:00 AM
Customer Experience Assistant Manager
- Brilliant Earth
-
Washington, DC
- Customer Experience Assistant Manager - Washington, D.C. Position Overview: The Customer Experience Assistant Manager fo...
- 4/17/2024 12:00:00 AM
Client Services/Customer Support Analyst
- Markit Ltd
-
Washington, DC
- Client Services/Customer Support Analyst in US Remote - DC **Client Services/Customer Support Analyst** **Your role** We...
- 4/17/2024 12:00:00 AM
Customer Experience Analyst
- Federal Aviation Administration
-
Washington, DC
- ** Customer Experience Analyst** **Department of Transportation** ** Office of Information & Technology, Business Partne...
- 4/15/2024 12:00:00 AM
About Reston, Virginia
Reston is a census-designated place in Fairfax County, Virginia. Founded in 1964, Reston was influenced by the Garden City movement that emphasized planned, self-contained communities that intermingled green space, residential neighborhoods, and commercial development. The intent of Reston's founder, Robert E. Simon, was to build a town that would revolutionize post–World War II concepts of land use and residential/corporate development in suburban America. In 2018, Reston was ranked as the Best Places to Live in Virginia by Money magazine for its expanses of parks, lakes, golf courses, and b...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$49,418 to $68,515
Reston, Virginia area prices
were up 1.3% from a year ago
were up 1.3% from a year ago