Contact Center Quality Analyst jobs in Rochester, NY

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Agent
  • Wilbert's U-Pull It of Williamson
  • Williamson, NY FULL_TIME
  • Contact Center Agent

    Department: Contact Center

    Reports To: Operations Manager

    Status: Non-Exempt

    Description: The contact center agent is responsible for communicating with customers through all communication channels by responding to questions, vehicle part inquiries, troubleshooting problems, and providing information about the company's products and services. Additionally, they are responsible for ensuring the growth of company vehicle inventory by providing quotes and encouraging all customers to sell their vehicles to any Wilbert’s entity. The contact center agent should be highly motivated, analytical, and goal-oriented to be successful in this role.

    * Hourly and Commission Based Pay*

    Duties and Responsibilities include the following. Other duties may be assigned.

    • Handles a large volume of inbound and outbound calls in a timely manner
    • Provides exceptional customer service to customers and vendors over the phone, via e-mail, text, and web chat while providing quotes and arranging the purchase of vehicles for Wilbert’s facilities.
    • Maintains accuracy in the documentation of vehicle information into the proprietary program ARTHUR and Wilbert’s Purchasing database.
    • Consistently displays a proactive mindset to identify issues and opportunities in order to best communicate with customers.
    • Communicates and documents appointments with customers and/or contract tow vendors for vehicle pick-ups.
    • Actively pursues leads and potential vehicle sources to ensure vehicle inventory is continuously flowing and increasing.
    • Ensures compliance with organizational, state, and federal vehicle purchasing policies, procedures, and regulations.
    • Follows all safety policies and procedures.
    • Other duties as assigned.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    Education/Experience:

    High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit for an extended period of time, use hands, and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 50 pounds. The employee must occasionally lift and/or move up to 100 pounds. For heavier merchandise lifting devices and/or assistance is required.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons.

    The noise level in the work environment is usually loud.

    Disclaimer:

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Equal Employment:

    Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.

    Job Type: Full-time

    Pay: From $17.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • No experience needed

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday
    • Rotating weekends

    Work setting:

    • In-person
    • Office

    Application Question(s):

    • Can you work weekends?

    Work Location: In person

  • 19 Days Ago

F
Contact Center Representative
  • Finger Lakes Dental Care
  • Canandaigua, NY FULL_TIME
  • Finger Lakes Dental Care is looking for a full-time Contact Center Representative to join our team, in our Canandaigua Office. We are a fast-growing practice and looking for a compassionate, detail or...
  • 11 Days Ago

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Contact Center Agent
  • Wilberts Inc.
  • Williamson, NY FULL_TIME
  • Department: Contact Center Reports To: Operations ManagerStatus: Non-ExemptDescription: The contact center agent is responsible for communicating with customers through all communication channels by r...
  • 15 Days Ago

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Customer Service Contact Center Representative - Dental
  • Progressive Implantology and Periodontics
  • Pittsford, NY FULL_TIME
  • At Progressive Implantology & Periodontics, our dental specialists offer each patient a customized treatment plan and personal attention in a calming and comforting manner. In addition, our doctors ha...
  • 1 Month Ago

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Quality Analyst
  • Caresoft Inc
  • Rochester, NY CONTRACTOR
  • I have aposition for a Quality Analyst as per the below job details. Kindly review the job details and let me know your interest. In case if you are not available or interested at this time, a referen...
  • 7 Days Ago

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Quality Analyst
  • Global Channel Management, Inc.
  • Rochester, NY FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of e...
  • 13 Days Ago

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0 Contact Center Quality Analyst jobs found in Rochester, NY area

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Travel Nurse RN - Home Health - $2,316 per week
  • Adventist Health
  • Webster, NY
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Webster, New York. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,216 per week
  • Adventist Health
  • Rochester, NY
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Rochester, New York. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,015 per week
  • Adventist Health
  • Rochester, NY
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Rochester, New York. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,486 per week
  • Adventist Health
  • Rochester, NY
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Rochester, New York. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $2,216 per week
  • Adventist Health
  • Rochester, NY
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Rochester,...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Cardiac Cath Lab - $3,476 per week
  • TRS Healthcare
  • Rochester, NY
  • LanceSoft is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Rochester, New York. Job Description...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Oncology - $2,486 per week
  • Adventist Health
  • Rochester, NY
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Rochester, New York. Job Desc...
  • 3/27/2024 12:00:00 AM

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Private Investment Analyst
  • Cobblestone Capital Adv
  • Rochester, NY
  • Job Description Job Description Private Investment Analyst Position Description Cobblestone Capital Advisors is an estab...
  • 3/25/2024 12:00:00 AM

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$43,764 to $60,670
Rochester, New York area prices
were up 1.5% from a year ago