Contact Center Quality Analyst jobs in Saint Cloud, MN

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Senior Quality Analyst
  • Referrals Only
  • Santiago, MN FULL_TIME
  • Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with each team member—Developer, Business Analyst, Designer, etc.—they ensure quality is thoughtfully examined in both processes and technology. QAs are more than testers; they're team motivators and strive to inspire all teammates to weave quality into their mindsets and code.

    Job responsibilities

    • Advocate for quality being built into software and products and aspire to 'shift quality to the left' i.e. highlight and put measures for risk mitigations within the team as early as possible
    • Collaborate with cross-functional teammates to embed quality at every stage of product evolution from ideation to customer usage
    • Regularly carry out exploratory testing to gain insights and uncover potential risks
    • Offer improvements to code, tests, testability and suggest tools and frameworks
    • Examine end-to-end processes including test coverage across all layers of the tech stack, ensuring quality is embedded throughout
    • Contribute to the creation of a reliable and maintainable automated testing suite to ensure simple, effective analysis of failures and avoid any test case duplication
    • Alter team approach based on standards and regulations in certain industries
    • Coach the client's team and encourage them to adopt a quality mindset
    • Advocate QA expertise to the broader tech community in Thoughtworks, speaking at conferences and acting as a mentor for junior-level QAs

    Job qualifications

    Technical Skills

    • Advanced English level (conversational)
    • You have worked as a Quality Analyst as part of a wider development team, pairing with Devs, Business Analysts, Infrastructure Engineers, and Designers to embed quality and testing mindsets within different roles. 
    • Knowledge of a cloud data quality tool or a data quality library in Python and basic experience in AWS and knowledge of Data concepts
    • You have experience with agile, code management, deployment strategies and release management
    • Familiarity with practices such as TDD, BDD, CI/CD and models such as Test Pyramid and Swiss cheese
    • You are comfortable suggesting changes to both on premise and cloud architectures for enhancing quality
    • You can perform different types of functional and cross-functional testing including performance and security testing across varied architectures
    • You know how to best leverage metrics to improve lead time, deployment frequency, mean time to recovery and change fail rate
    • You can design quality strategies and can produce one for the team
    • Knowledge of user experience and user research including prototyping, personas and AB testing, which can be translated into a test strategy

    Professional Skills

    • You enjoy influencing teammates and advocating for quality as a shared team responsibility
    • You are passionate about ensuring the correct product is being built, not just that it is being built correctly
    • You work in a communicative and collaborative way
    • You thrive in safe, collaborative environments where different opinions, ideas and perspectives are freely shared

    Other things to know

    Learning & Development

    There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

    About Thoughtworks

    Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

    Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

    #LI-Remote

  • 6 Days Ago

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Optometric Technician
  • Northway Eye and Contact
  • Saint Cloud, MN FULL_TIME
  • Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctor's appointment schedule in a...
  • 1 Month Ago

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Parent Contact Coordinator
  • Camp Lincoln/Camp Lake Hubert
  • Nisswa, MN FULL_TIME,TEMPORARY,OTHER,CONTRACTOR
  • The Parent Contact Coordinator is an important part of the Camp Lincoln Administrative Team. The Parent Contact Coordinator is responsible for daily parent outreach, schedule creation, and is expected...
  • Just Posted

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Appliance Warehouse, Delivery and Installer + Flexible Schedule + Good Pay!
  • Quality Appliance
  • Willmar, MN PART_TIME,FULL_TIME
  • applianceJob Overview: Get paid to workout and drive around town! This job involves moving and lifting appliances in our warehouse and driving out to client sites to deliver and install them. We have ...
  • 1 Month Ago

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Appliance Repair and Install + Will Train + Flexible Hours + Good Pay!
  • Quality Appliance
  • Willmar, MN PART_TIME,FULL_TIME
  • Job Overview: No appliance repair experience is required. Any mechanical or maintenance experience is nice, but if not we will train. This is a great opportunity to learn the trade of Appliance Repair...
  • 1 Month Ago

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Parent Contact Coordinator - Camp Lincoln for Boys
  • Camp Lincoln/Camp Lake Hubert
  • Nisswa, MN FULL_TIME,TEMPORARY,CONTRACTOR
  • The Parent Contact Coordinator is an important part of the Camp Administration team. The Parent Contact Coordinator is responsible for, daily parent outreach, schedule creation, and is expected to ass...
  • Just Posted

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0 Contact Center Quality Analyst jobs found in Saint Cloud, MN area

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Customer Service Representative | Onsite (26509)
  • Dahl Consulting
  • Becker, MN
  • Job Description Job Description Looking for a new role in Becker, MN? Check out this opportunity! Dahl Consulting is cur...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Saint Cloud, MN
  • Req ID:427711 Address: 8708 Crossing Drive Rockville, MN, 56301 Welcome to Loves! OBJECTIVE: Service Advisors drive sale...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Saint Cloud, MN
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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FT Customer Experience Specialist - Work From Home>
  • RealSelf
  • Saint Cloud, MN
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / Retirement benefits / PTO - As ...
  • 3/29/2024 12:00:00 AM

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FT Customer Experience Agent (Work From Home)>
  • Ramp
  • Saint Cloud, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $55K per year / Medical, dental & vision / 401k / WFH stipe...
  • 3/29/2024 12:00:00 AM

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Travel CT Technologist - $2,704 per week
  • TRS Healthcare
  • Sauk Centre, MN
  • Ardor Health Solutions is seeking a travel CT Technologist for a travel job in Sauk Centre, Minnesota. Job Description &...
  • 3/28/2024 12:00:00 AM

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PART TIME Member Services Representative
  • Planet Fitness
  • Saint Cloud, MN
  • NOW HIRING FOR PART TIME POSITIONS FOR OUR ST. CLOUD LOCATION Job Summary The Member Services Representative will be res...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Dahl Consulting
  • Saint Cloud, MN
  • Join this dynamic company with a collaborative work environment! Dahl Consulting is currently partnering with a leading ...
  • 3/25/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,579 to $59,028
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago