Contact Center Quality Analyst jobs in Saint Louis, MO

Are you ready to love your job? Do you want to put your financial service skills to better use, where your efforts can pay off for you AND make your neighborhood a better place to live and work?

Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. We're looking for someone to provide high-level account services in our Fenton Contact Center. A well-qualified candidate would have banking experience, heavy volume call center experience, or both.

The CCR position is sales and service oriented providing financial advice and assistance to Alliance Credit Union members and potential members conducted primarily via the telephone, internet and U.S. mail. The CCR position also serves as the primary contact for all Electronic Services. The CCR position requires a moderate to expert degree of financial management and banking knowledge with the ability to listen and solve member financial needs and problems by offering appropriate credit union products and services. This position is that of a financial service consultant and member advocate. The CCR position requires the ability to move from problem solving to product and service consulting and document and forms management with a high degree of accuracy. The CCR must have the ability to identify member financial needs and apply appropriate products and services solutions from the menu that Alliance Credit Union offers. The CCR must be an Alliance Credit Union advocate who enthusiastically demonstrates the brand promise and brand experience for members.

To apply, or see other openings at Alliance (if any): https://alliancecu.com/careers/