Contact Center Quality Analyst jobs in Salt Lake City, UT

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

    HOURS

    Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.

    DUTIES

    Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

    QUALIFICATIONS

    You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.

  • 7 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 9 Days Ago

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Wealth Contact Center Development Associate (Agency)
  • Wells Fargo
  • SALT LAKE CITY, UT FULL_TIME
  • About this role:Wells Fargo is seeking a Wealth Contact Center Development Associate. Working within a contact center environment, in this role you will be responsible for new business development of ...
  • 18 Days Ago

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Manager, Workforce Planning - Contact Center Operations
  • Progressive Leasing
  • Draper, UT OTHER
  • Job Description We are currently hiring a Manager, Workforce Planning to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing peop...
  • 2 Months Ago

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Quality Analyst
  • Sanmina Corporation
  • West Valley, UT FULL_TIME
  • Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recogniz...
  • 9 Days Ago

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Quality Control Analyst
  • PWW Recruiting, LLC.
  • Salt Lake, UT FULL_TIME
  • Quality Control Analyst PWW Recruiting, LLC. - Salt Lake City, UT overviewRequired skills and experience:• Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory com...
  • 23 Days Ago

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0 Contact Center Quality Analyst jobs found in Salt Lake City, UT area

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Epic Interface Analyst (HIM Coding/3M CAC Application Analyst) - 100% Remote
  • Amerit Consulting
  • Salt Lake City, UT
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/28/2024 12:00:00 AM

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Salt Lake City, UT
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Nurse Practitioner - Neonatology - $85 per hour
  • Jackson And Coker
  • Salt Lake City, UT
  • Job Description Jackson and Coker is seeking a Nurse Practitioner Neonatology for a locum tenens job in Salt Lake City, ...
  • 3/28/2024 12:00:00 AM

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Manager, Strategy & Analytics - Remote within 100 Miles of an Office Location
  • CarMax
  • Salt Lake City, UT
  • CarMax, the way your career should be! Manager, Retail Strategy & Analytics: About The Team The Retail Strategy team is ...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Software
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent - Software** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Cen...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Center positio...
  • 3/27/2024 12:00:00 AM

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Senior Consultant - Group Disability SME (Group Benefits & FINEOS Implementation) - Remote
  • Cognizant
  • Salt Lake City, UT
  • Senior Consultant – Group Disability SME (Group Benefits & FINEOS) Location: Remote Insurance Domain ABOUT US Cognizant ...
  • 3/27/2024 12:00:00 AM

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Bookkeeper / Excel Analyst (Hourly) - Part-Time
  • Momentum Finance, LLC
  • Salt Lake City, UT
  • Job Description Job Description Momentum Finance, LLC is looking for a professional Bookkeeper / Excel Analyst who value...
  • 3/27/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$42,588 to $59,040
Salt Lake City, Utah area prices
were up 2.3% from a year ago