Contact Center Quality Analyst jobs in Seattle, WA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Lead Contact Center Manager
- AppleOne
-
Bothell, WA
FULL_TIME
-
Lead Contact Center Manager - Elevate the Customer Experience
Join our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across our national network. Ensure that 90% of all incoming calls, chats, and texts are not just answered but result in a pleasant, memorable experience for every caller.
Your Impact:
-Direct management of a contact center team, focusing on efficiency, quality control, and excellent customer service.
-Predict and manage team schedules based on seasonal call volumes, ensuring seamless customer interactions.
-Mentor and guide your team through challenges, fostering an environment of learning and growth.
-Manage weekly bonus tracking, ensuring team motivation and recognition for outstanding performance.
-Uphold the highest quality of property knowledge, ensuring accurate information is always relayed to customers.
-Expertly handle escalations, providing solutions and maintaining customer satisfaction.
Qualifications:
* High School Diploma or GED; some college or degree preferred.
* 1 year(s) of call center leadership experience or 2 years in multifamily industry management.
* Customer service orientation, detail-oriented, with the ability to multitask effectively.
* Familiarity with Yardi’s CRM systems is a plus.
* Excellent verbal, written, and interpersonal communication skills.
Perks:
- The opportunity to work from a regional or home office.
- Continuous learning and growth opportunities within a vast property network.
- A supportive, team-oriented workplace culture.
This position is not just a job; it’s a career opportunity to lead by example, inspiring your team to achieve new standards in customer service. If you’re ready to make a significant impact and help shape the future of our customer interactions, apply now to join our team.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf - 13 Days Ago
Contact Center Representative
- Seattle Credit Union
-
Seattle, WA
FULL_TIME
- Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
- 1 Month Ago
Contact Center Manager
- Weidner Apartment Homes
-
Kirkland, WA
FULL_TIME
- Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
- 22 Days Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 1 Month Ago
Patient Contact Center Representative - Dental
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 2 Months Ago
Contact Center Member Advocate – Service Specialist
- Qualstar Credit Union
-
Bothell, WA
FULL_TIME
- About Qualstar: Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, with 140 employees...
- 19 Days Ago
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0 Contact Center Quality Analyst jobs found in Seattle, WA area
About Seattle, Washington
Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$49,062 to $68,021
Seattle, Washington area prices
were up 2.8% from a year ago
were up 2.8% from a year ago