Contact Center Quality Analyst jobs in Sioux City, IA

Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Registerd Nurse (RN) Quality Assurance (QA)
  • Ruthven Community Care Center
  • Ruthven, IA FULL_TIME

  • Job Summary:

    With oversight from the Director of Nursing (DON) the Quality Assurance (QA) Nurse assists the day-to-day nursing activities and assumes the accountability for quality services and nursing care. Assists in maintaining a physical, social, and psychological environment which will be conducive to the best interest and welfare of the resident in conjunction with our Core Values.

    Essential Functions and Responsibilities:

    • Serves as an in-house expert regarding standards of practice, Federal and State regulations and laws, and professional code of ethics governing nursing services.
    • Assists with auditing and maintaining clinical policies and procedures as necessary to respond to changes in State and Federal regulations and/or to update on additional programs and initiatives (including but not limited to infection control, skin assessments, safety and resident rights.)
    • Maintains records of all residents with infections. Collects data and prepares monthly and quarterly reports.
    • Assists Director of Nursing with in-services to teach all employees information pertinent to infection control and other pertinent disciplines. Provides instruction to staff concerning quality of care and quality of life issues, and customer service and positive image.
    • Coordinates the facility quality assessment and assurance committee, including the areas of infection control, pharmacy, and utilization review. Periodically audits, reviews and provides input on policies and procedures in conjunction with committee members.
    • Conducts meaningful Quality Assurance meetings. Reviews unresolved issues/concerns and any other areas that remain out of compliance from prior meetings to develop a timeframe for correction. Discusses and promulgates issues/ concerns within the facility and collaborates with other departments to maintain compliance.
    • Establishes and maintains tracking systems for data collection and recommendations related to quality assurance.
    • Perform duties of staff nurse whenever and wherever required including but not limited to completing health assessments, developing and evaluation of care plans, and reviewing, implementing and evaluating residents’ medication, treatment and other charting requirements.
    • Actively participates in QAPI (Quality Assurance Process Improvement) program, taking a proactive approach to quality care and services on a continuous basis with engagement of residents, family members and staff.
    • Has fun in creating a positive atmosphere for residents in conjunction with our Core Values.
    • Follows instructions and completes daily assignments as assigned and is proactive to change.
    • Possesses understanding and compassion for the elderly population.
    • Performs other duties as assigned.

    Qualifications:

    Education and Experience

    • High School Diploma or equivalency (required).
    • 1 year of practical nursing experience in a clinical setting or long term care facility (preferred).
    • Advanced preparation in geriatric care (preferred).
    • Possesses the ability to make independent decisions when circumstances warrant such action.
    • Demonstrates leadership ability and willingness to work harmoniously with and supervise professional and non-professional personnel.

    License/Certifications

    • State of Iowa RN licensure by the Iowa Board of Nursing (required).
    • CPR Certification (required).
  • 17 Days Ago

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Quality/Infection Control Registered Nurse (Full-Time)
  • RIVERVIEW SURGICAL CENTER LLC
  • South Sioux, NE FULL_TIME
  • Job Details Job Location: Riverview Surgery Center - South Sioux City, NE Salary Range: Undisclosed Job Category: Nurse Description Serve as a content expert, performance improvement facilitator, educ...
  • 2 Months Ago

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Student Behavior Analyst- RBT
  • The Cardinal Center for Behavior Analysis
  • Varina, IA FULL_TIME
  • Senior Registered Behavior Technician (RBT) & BCBA Students Must be currently enrolled in a Master's program in Applied Behavior Analysis, or have a Master's degree in the field to apply for this posi...
  • 11 Days Ago

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Customer Contact Specialist
  • Vantage Point Solutions, Inc.
  • Sioux, IA FULL_TIME
  • Customer Contact Specialist Job Summary The Customer Contact Specialist’s role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residen...
  • 9 Days Ago

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Meat Processor / Packager Job
  • Tiefenthaler Quality Meats
  • Holstein, IA FULL_TIME
  • Click Here to Apply Tiefenthaler Quality Meats is seeking a self-starting, career minded individual for a full time meat processor/meat cutter/meat packager. We are a small family owned and operated m...
  • Just Posted

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CDL A Company Drivers - Regional .65 CPM - Now Hiring
  • Trans Quality, Inc.
  • Sioux, IA FULL_TIME
  • Job Description: CDL A Company Drivers - Regional .65 CPM OUR EASTERN OTR DRIVERS EARN UP TO $85,000 PER YEAR - HOME EVERY 3 WEEKS What We Offer: $0.65 CPM $65,000 - $85,000 Per Year Home Every 3 week...
  • 10 Days Ago

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0 Contact Center Quality Analyst jobs found in Sioux City, IA area

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Travel Nurse RN - ED - Emergency Department - $1,791 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Sioux City, ...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,840 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux City, Iowa. Job Descrip...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Special Procedures - $2,182 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Sioux City, Iowa. J...
  • 4/23/2024 12:00:00 AM

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Travel Physical Therapist - $1,622 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Sioux City, Iowa. Job Description & ...
  • 4/22/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,122 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Sioux City, Iowa. Job Descripti...
  • 4/22/2024 12:00:00 AM

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Imaging Systems Analyst Manager
  • UnityPoint Health
  • Sioux City, IA
  • Overview: UnityPoint-St Luke's Hospital Full-Time Days Day shift/ Rotating on call for PACS for UPH system The Imaging S...
  • 4/21/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,749 per week
  • Hiring Now!
  • Sioux City, IA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Sioux City, Iowa. Job Descrip...
  • 4/21/2024 12:00:00 AM

Sioux City (/suː/) is a city in Woodbury and Plymouth counties in the northwestern part of the U.S. state of Iowa. The population was 82,684 in the 2010 census, which makes it the fourth largest city in Iowa. The bulk of the city is in Woodbury County, of which it is the county seat, though a small portion is in Plymouth County. Sioux City is located at the navigational head of the Missouri River. The city is home to several cultural points of interest including the Sioux City Public Museum, Sioux City Art Center and Sergeant Floyd Monument, which is a National Historic Landmark. The city is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$39,543 to $54,824
Sioux City, Iowa area prices
were up 0.8% from a year ago