Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
If you are looking for a career with a company that values honesty, integrity, and a passion for service and community involvement, join the Bank Midwest team! We are seeking a full-time Contact Center Associate.
Responsibilities / Duties:
Competencies:
Schedule:
Benefits:
Education:
Equal Opportunity Employer
www.bankmidwest.com
Clear All
0 Contact Center Quality Analyst jobs found in Sioux Falls, SD area