Contact Center Quality Analyst jobs in Springfield, MA
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Representative
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
-
Position Summary:
It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:
- Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
- Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
- ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
- Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
- 1 Month Ago
Contact Center Agent I
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
Part Time MEMEBER CONTACT CENTER REP
- Freedom Credit Union
-
Springfield, MA
PART_TIME
- DescriptionPrimary Summary:Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or,...
- 8 Days Ago
Project Analyst
- Center for EcoTechnology
-
Springfield, MA
FULL_TIME
- CET is hiring a key member of the PMO team to analyze substantial amounts of data and derive insights that support and guide optimal project or program performance. The Project Analyst is responsible ...
- 21 Days Ago
Quality Assurance Coordinator
- Northeast Family Services Career Center
-
West Springfield, MA
FULL_TIME
- Northeast Family Services is seeking an experienced, masters-level professional to join our growing Massachusetts team as a Quality Assurance Coordinator! The Quality Assurance Coordinator is responsi...
- 8 Days Ago
EHR Quality Assurance Specialist
- Northeast Family Services Career Center
-
West Springfield, MA
FULL_TIME
- Northeast Family Services is looking for an experienced EHR Quality Assurance Specialist to join our growing team. Don’t miss this opportunity to take your career to the next level and join a growing,...
- 8 Days Ago
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0 Contact Center Quality Analyst jobs found in Springfield, MA area
Travel Radiology Technologist - $2,282 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Massachusetts. Job ...
- 4/16/2024 12:00:00 AM
Travel MRI Technologist - $2,642 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Springfield, Massachusetts. Job Descri...
- 4/16/2024 12:00:00 AM
Travel Nurse RN - Telemetry - $2,094 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springfield, Massachusetts. ...
- 4/16/2024 12:00:00 AM
Travel Nurse RN - CVICU - $2,001 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Springfield, Massachusetts. Job ...
- 4/15/2024 12:00:00 AM
Travel Nurse RN - Thoracic Surgery - $2,166 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN Thoracic Surgery for a travel nursing job in Springfield, Massachu...
- 4/15/2024 12:00:00 AM
Sales Internship Program
- ALKU
-
Amherst, MA
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/14/2024 12:00:00 AM
Travel Nurse RN - Endoscopy - $2,422 per week
- Hiring Now!
-
Springfield, MA
- Supplemental Health Care is seeking a travel nurse RN Endoscopy for a travel nursing job in Springfield, Massachusetts. ...
- 4/14/2024 12:00:00 AM
Travel Nurse RN - Home Health - $2,182 per week
- Hiring Now!
-
Agawam, MA
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Agawam, Massachusetts. Job...
- 4/12/2024 12:00:00 AM
About Springfield, Massachusetts
Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area.
Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$46,393 to $64,321
Springfield, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago