Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We need Quality Assurance Analyst (100% remote)
A senior quality assurance analyst has extensive knowledge in test automation and QA best practices. Senior members have demonstrated a level of competency within products and have experience with multiple lines of business. They are primarily responsible for writing and executing automated test cases as part of an agile team and reporting defects to developers in a timely fashion. Senior members have also demonstrated the ability to lead and mentor other members of QA.
Job Title: Quality assurance analyst.
Location: Pennsylvania(100% remote)
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